Creative Operations & Digital Project Manager

CREATIVE OPERATIONS & DIGITAL PROJECT MANAGERAbout Heart & SoulWelcome to Heart & Soul! We are a Brand Transformation agency guided by our rally cry, “Moving Brands. Moving People.” As the fastest-growing, most awarded ad agency in the Southwest, we look at creative problems through a client-side business lens with production at the speed of culture.While our network of "soulmates" spans the country, this role is a critical anchor based out of our Phoenix HQ (hybrid: 2 days/week in-office). Reporting directly to our EVP of Operations, you will serve as the nerve center for all creative operations (~80%) and digital project management (~20%), ensuring every project launches flawlessly, flies smoothly through development, and lands safely on time and on budget.You Should Apply If:You are ALL IN: You bring passion, ownership, and your true heart and soul to everything you do.You thrive as the Nerve Center: You love being the central connector for cross-functional teams, balancing empathy with accountability to keep projects moving.Chaos doesn't phase you: You love solving complex puzzles, optimizing processes, and keeping a fast-paced agency running smoothly.You speak both Creative & Digital: You understand how creative production, digital design, SEO copy, and web development intersect.Key ResponsibilitiesCreative Operations & Resource Management (~80%)Air Traffic Control: Take complete ownership of the agency’s creative workflow, serving as the face-to-face hub in our Phoenix HQ managing how all work flows in and out of the agency.ClickUp & Slack Command Center: Serve as the agency’s power user for ClickUp and Slack channels, optimizing project tracking, communication, and operational efficiency across all teams.Resource Planning & Dynamic Routing: Lead day-to-day creative allocation. Monitor week-to-week team bandwidth, forecast future resource needs, and nimbly shift work as urgent client demands roll in.Scoping & Talent Assignment: Partner with CDs and ACDs to assign the right talent to incoming work, establish clear deadlines, and set accurate hour allocations.Freelance & Capacity Management: Source and manage freelance talent (handling contracts, tracking costs, and managing output) while tracking internal PTO to ensure continuous creative coverage.Digital Project Management (~20%)Digital Scoping & Timelines: Establish clear digital project timelines, define step-by-step hour allocations, and map out roles and responsibilities for all soulmates involved in digital builds.Cross-Functional Collaboration: Work closely with Account and Creative teams to keep digital projects strictly on time and on budget.Internal Team Management: Partner directly with internal digital resources, including our Digital Art Director, Senior UI/UX Designer, and Copywriter (coordinating workflows for SEO and AEO strategy using SEMrush and other digital growth tools).External Partner Coordination: Serve as the primary operational link to external web/digital development partners when outsourced tech support is required.QualificationsAgency Experience: 3–5+ years in creative operations, resource management, or digital project management within a fast-paced agency or in-house environment.Tool Mastery: Advanced expertise in ClickUp and Slack to build, track, and maintain operational systems; familiarity with digital/SEO tools like SEMrush is a strong plus.Digital PM Acumen: Solid understanding of UI/UX design cycles, SEO/AEO content production, and web development stages to accurately estimate hours and track timelines.Location: Must be local to the Phoenix metro area, working from our PHX HQ 2 days/week.Emotional Intelligence: Excellent communication and relationship-building skills to navigate agency dynamics, balance empathy with accountability, and keep teams aligned.Bonus PointsAdvanced certifications in ClickUp or agile project management methodologies.A deep network of trusted freelance creatives, designers, and digital builders.A passion for creativity that makes a difference in how people think, feel, and live.Growth Path & ContactThis role offers a direct path to heavily impact agency operations and scale into higher operational leadership as Heart & Soul continues to grow.Ready to join us? Reach out to jobs@heartandsoulmktg.com or find us on social @gotheartandsoul.