Creative Project Manager

Onsite at Cebu Business Park, Cebu City · Full-time · Night shift (US business hours), Monday to FridayStaffOutsourcing Solutions is seeking an operationally rigorous and creative Creative Project Manager to oversee our dedicated publishing production industry. Based onsite at our Cebu Business Park facility, this role bridges creative oversight and operations management: leading daily production workflows, talent evaluation, and quality assurance for a specialized team consisting of creative designers while serving as the primary delivery liaison to US-based publishing stakeholders and clients.The ideal candidate thrives in a fast-paced publishing environment, possesses functional or supervisory experience across visual arts (illustration, typography, graphic design), and brings a proven track record of enforcing strict SLA compliance, turnaround times, and quality control.Key Responsibilities & Scope of WorkServe as the main contact point between SOS design delivery teams and US client management/authors. Conduct regular progress syncs, report operational health, and drive overall account performance.Oversee end-to-end design pipelines across book cover design, interior page formatting, and custom digital illustrations. Maintain a > 98% on-time submission rate across all project deliverables.Team Workflow & Technical Oversight:Audit character/paragraph styles, baseline grids, table of contents, pagination, and print-ready preparation managed by a team of creatives.Oversee spine calculations, bleed/trim requirements, and technical file compatibility for platforms like KDP and IngramSpark managed by a team of creatives.Review concept and sketch phases prior to final rendering to align asset styles with manuscript requirements and reduce revision rework rates for a team of creatives.Conduct mandatory pre-submission reviews on design files to eliminate layout errors, improper bleeds, or missed author brief guidelines before client review.Track daily team productivity, generate weekly/monthly SLA compliance dashboards, establish Performance Improvement Plans (PIPs) for underperforming metrics, and manage headcount strategy with HR.Candidate Qualifications & Requirements3 to 5+ years of proven project management, account management, or creative operations experience within a BPO, publishing house, digital agency, or creative production hub.Demonstrable understanding of book publication workflows, including interior formatting, cover composition, prepress setup, and digital illustration.High fluency with Adobe Creative Cloud (InDesign, Photoshop, Illustrator) and modern project management software (Asana, ClickUp, Trello, or Jira).Proven capacity to track team KPIs, evaluate capacity, and deliver timely performance reports to executive leadership.Exceptional written and verbal English communication skills, with demonstrated experience managing US-based client expectations and leading operational turnarounds.Fully available to work onsite on a full-time Night Shift schedule at our Cebu Business Park office.NotePlease include your portfolio link in your application (if there are any).What you getSalary package with regular salary appraisalsHMO and health insuranceNight differential and holiday premium payService incentive leave upon regularizationMonday to Friday schedule, weekends offFull-time direct hire with real room to growTraining and upskilling through SOS AcademyEmployee engagement activities and a healthy work environmentClass A office in Cebu Business Park with backup power and redundant internetAbout Staff Outsourcing Solutions: we build dedicated teams in Cebu for businesses in the United States, Canada and Australia. Our team members work inside our clients' daily operations in customer service, sales, healthcare support, accounting, e-commerce, creative and technical roles, full time and on site in Cebu Business Park. We hire for experience and character, we train through SOS Academy, and we keep the same team with a client for years. Founded in 2010, we have grown mostly by referral. Every applicant gets a reply. Office: 7th Floor, MDCT Building, Leyte Loop, Cebu Business Park, Cebu City. Website: staffoutsourcing.com. Careers: staffoutsourcing.com/careers/job-posting. Posted by Chris Rush, founder.Staff Outsourcing Solutions never asks applicants for payment, training fees or personal documents before a written job offer.