Creative Project Manager - Design

About the CompanyOur client is one of India’s leading digital payments platforms, backed by a global technology leader. The company helps millions of customers across India pay for everyday needs — from UPI payments, bill payments, and recharges to travel bookings, insurance, and merchant payments. Its design team crafts experiences and communication across the entire payments journey: brand campaigns, product marketing, in-app experiences, merchant-facing creatives, and large-scale festive and sale-event moments. (Company name will be disclosed to shortlisted candidates.)About the RoleWe’re looking for a Creative Project Manager to be the operational backbone of the design team. You’ll own the end-to-end delivery of creative projects — from large-scale brand and festive campaigns to product launch assets, social content, and merchant communication — ensuring work moves smoothly from brief to final delivery, on time and at an exceptionally high quality bar. You’ll sit at the intersection of creativity and execution: translating ambiguous asks from marketing, product, and business teams into clear briefs, protecting designers’ time to do great work, and keeping stakeholders aligned at every stage.ResponsibilitiesProject Planning & Delivery Own the full lifecycle of design projects: scoping, timelines, resource allocation, milestones, and delivery.Translate requests from marketing, product, and business teams into clear, actionable creative briefs.Build and maintain project schedules; proactively flag risks, bottlenecks, and scope creep — especially during high-velocity periods like sale events and festive campaigns.Manage multiple concurrent projects across brand, digital, social, and in-app surfaces.Team & Resource Management Allocate work across designers, illustrators, motion artists, copywriters, and external agency/freelance partners based on skills, bandwidth, and priorities.Run stand-ups, weekly status reviews, and project retrospectives.Coordinate with external agencies, production houses, and vendors, including scope, timelines, and cost tracking.Stakeholder & Cross-Team Communication Act as the primary point of contact between the design studio and stakeholders across the organization.Manage feedback loops: consolidate inputs from multiple teams, resolve conflicting feedback, and keep revisions within scope.Present timelines, progress updates, and delivery plans to leadership through clear, structured written communication.Process & Quality Establish and continuously improve creative workflows, review mechanisms, and documentation.Maintain project management and asset management systems (Asana / Jira / similar tools).Ensure all deliverables meet brand guidelines, accessibility standards, and legal/compliance requirements for financial services communication.Track project metrics, team utilization, and delivery health; build processes that scale.Qualifications4–7 years of project/program management experience, with at least 2 years in a creative, design, or agency environment.Proven track record of delivering multi-channel creative projects (brand, digital, social, video, in-app).Strong working knowledge of design and production processes — you understand how creative work gets made and how long it actually takes.Hands-on experience with project management tools (Asana, Jira, Trello, Monday.com, or similar).Familiarity with design tools (Figma, Adobe Creative Suite) — enough to review files, manage handoffs, and speak the team’s language.Excellent written and verbal communication; comfortable managing senior stakeholders and negotiating priorities.Exceptional organization and attention to detail; calm under pressure in a fast-paced, deadline-driven environment.Preferred SkillsExperience in fintech, payments, e-commerce, or another high-growth consumer tech environment.Experience managing large-scale campaign moments (sale events, festive campaigns, product launches).Understanding of compliance/legal review processes for regulated categories such as financial services.Familiarity with motion/video pipelines and digital ad production at scale.Project management certification (PMP, PRINCE2, Agile/Scrum) — a plus, not a must.