Credit and Collection Analyst

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Senior Process Associate - Credit and Collections.Inviting applications for the role of Senior Process Associate - Credit and Collections.In this role we are looking for a Under general supervision, manages accounts receivables for largest global customers across multiple operating groups to achieve goals established by financial services leadership. Responsible for developing and maintaining professional relationships with contacts, including branch management and global account managers. Responsible for four to six of top global customers.ResponsibilitiesESSENTIAL DUTIES:Collects accounts receivable in accordance with terms of global contracts and department objectives.Creates and maintains necessary standard process documentation for each key account.Reconciles outstanding accounts receivable balances to customer account documentation.Analyses customer billing processes to identify root cause of billing discrepancies and develops a process improvement and LEAN plan for internal and external contacts.Participates in periodic reviews with immediate supervisor or region financial services manager of assigned accounts receivable portfolio, assigns goals and objectives, and takes necessary action to improve performance.Conducts regular review of party aging to ensure accounts are loaded with correct payment terms, billing method, and collector assignment.Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc. and performs write-offs of uncollectable amounts.Prepare required reports for sales and branch visibility in order to monitor performance, including payment trends, disputes, and invoices to accrue.Educates branch employees, operations, sales, and customers on specific account billing requirements per contractual agreements.Monitors billing activity to confirm compliance or obtain action to remediate non-compliance.Makes recommendations for customer credit limits, including branch level accounts for global customers.Reviews orders on credit suspension to prevent delay shipments and makes independent decisions to release orders on credit hold or escalate higher-risk customers to supervisor. Understands and strive to meet or exceed call centre metrics while providing excellent and consistent customer service.Qualifications we seek in you!Required Qualifications/ SkillsRelevant Experience in accounts receivable, accounting, finance, banking, supply chain and business experience requiredRelevant Experience in operating systems; Oracle ERP, advanced collections requiredRelevant Microsoft Excel, Microsoft Office experience requiredRelevant Ariba and SAP experience preferred.Required Skills/ Experience Indicate of YearsStrong written, oral communication and interpersonal skills with a positive disposition.Ability to work effectively with all levels of management to accomplish goals and objectives.Reliable with strong organizational skills and solution-oriented philosophy.Strong Excel skills such as pivot tables, VLOOKUP, etc.Willingness to travel as required. (1-3 trips per year)Willingness to accommodate temporary working hour changes as required by workflow.Ability to prioritize tasks and demonstrate a willingness to accept new challenges.Prior experience and understanding of Construction and Mechanics LiensUnderstanding of the Lien Waiver ProcessUnderstanding of Project Based Accounting methodology and the impact on Billing and Collections processesPreferred Qualifications/ SkillsAssociate’s degree (US) / College Diploma (Canada) - Accounting, finance, supply chain or business.Licenses/Certificates/Designations - NACM or similar.Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. The approximate annual base compensation range for this position is [$xxx,xxx to $xxx,xxx]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equityWork-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role” Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.