Credit and Collection Manager

The Credit and Collections Manager will lead the company’s Credit & Collections function, driving effective accounts receivable management, timely collections, and improved cash flow. The role oversees Collectors and Bookkeepers while ensuring accurate cash application, timely resolution of customer deductions and disputes, and effective management of outstanding receivables.Beyond day-to-day collections, this role partners closely with Sales, Sales Finance, Logistics, Tax, and Digital Business Services (DBS) to improve AR processes, strengthen controls, and drive automation initiatives that enhance operational efficiency and customer experience.What You’ll DoDrive Accounts Receivable & Cash PerformanceLead the Credit & Collections team in achieving cash flow and working capital objectives.Oversee timely collection of customer payments, accurate cash application, and resolution of deductions, disputes, and unapplied cash.Monitor AR aging, collection effectiveness, DSO, and overall cash performance.Establish collection priorities and action plans to reduce overdue balances and improve collection results.Provide management with regular updates and insights on collection performance, cash forecasts, overdue accounts, and collection risks.Lead AR Process Improvement & AutomationPartner with Sales, Sales Finance, and Logistics to improve accounts receivable and customer payment processes.Collaborate with DBS on automation initiatives that reduce manual work, improve efficiency, and strengthen internal controls.Lead initiatives to simplify and standardize AR workflows and implement scalable best practices.Identify opportunities to improve customer experience and overall AR performance.Manage Tax Compliance & Transaction DocumentationPartner with the Tax team to ensure AR transactions comply with applicable tax regulations and company policies.Ensure complete and accurate documentation for customer transactions, deductions, credit notes, rebates, and related activities.Support tax audits and regulatory requirements by maintaining complete and reliable documentation.Identify potential tax-related operational risks and implement appropriate preventive controls.Lead & Develop the TeamDevelop, coach, and motivate the Credit & Collections team.Establish and monitor KPIs, productivity, service levels, and process compliance.Ensure adherence to company policies, internal controls, and governance requirements.Recommend enhancements to credit and collection policies, systems, and reporting.Build strong relationships with internal and external stakeholders while maintaining sound financial risk management.What We’re Looking ForBachelor’s degree in Accounting, Finance, Business, or a related field.Solid experience in Credit & Collections, Accounts Receivable, and cash management.Experience managing or leading a Credit & Collections/AR team.Strong understanding of AR aging, collections, cash application, deductions, disputes, and DSO management.Experience working cross-functionally with Sales, Finance, Tax, Logistics, or shared services teams.Exposure to process improvement, automation, and internal controls is an advantage.Strong analytical, problem-solving, communication, and stakeholder management skills.Ability to lead teams, drive accountability, and translate AR insights into actionable business decisions.