Credit and Collections

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Position: Process Associate Analyst - Credit and Collections! Full time - RemoteIn this role, the Credit and Collections Analyst collects and maintains basic credit information. Assists in review and verification of overdue accounts. Contacts costumers to confirm outstanding payments and renews credit information to help minimize outstanding debts. Works under moderate supervision.ResponsibilitiesMonitors past due invoices and make a high-volume of collections contacts via phone, e-mail, or customer portals.Works with the customer to determine root cause of dispute for unpaid or short-paid invoices. Identifies and documents detailed reason.Performs customer account reconciliations, including research of unapplied cash, and credits and unearned discounts.Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc. and performs write-offs of uncollectable amounts within their level of authority.Obtains appropriate credit information to rate credit worthiness of new and existing accounts within assigned portfolio.Works cross-functionally with sales, operations, finance, contract administration, and customer master administration teams to gather and review documents, including purchase orders, credit applications., and loads into contract tracking tool for approval by financial services management and partners.Reviews orders on credit hold by assessing credit worthiness of customers, including financial ratings, open invoices, in-process payments and backlog, and makes recommendations for order release to supervisor.Qualifications we seek in you!Required Education Qualifications/ SkillsMechanics lien/bond claim knowledge. Eg: preliminary notices and state specific construction lawsConstruction industry knowledge. Eg: credit/collections within materials supply, subcontracting, or general contracting environmentsRelevant Experience with accounts receivable, accounting, finance, supply chain or general business requiredRelevant Knowledge of computer system applications: Microsoft Office, including Outlook, Excel, and Word, and familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.) required. High level of Excel knowledge preferred.Relevant Business to business, credit and collection experience in a high-volume environment required,Relevant Working with trade credit and other third parties (e.g., D&B, Experian, Equifax, NACM, Credit Safe) to obtain credit information requiredStrong written, oral communication and interpersonal skills with a positive disposition.Reliable with strong organizational skills and solution-oriented philosophy.Ability to work independently as well as in a team environment.Strong attention to detail with a passion for accuracy.Willingness to accommodate temporary working hour changes as required by workflow.Ability to prioritize tasks and demonstrate a willingness to accept new challenges.Preferred Education Qualifications/ SkillsAssociate’s degree (US) / College Diploma (Canada) - Accounting, finance, supply chain or business.Licenses/Certificates/Designations - NACM or similar.Familiarity with subcontractor agreementsKnowledge of lien waiver types (conditional/unconditional; progress/final)Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. The approximate annual base compensation range for this position is $40,000 - $44,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equityWork-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training