Credit and Collections Manager

Job SummaryGround Solutions is seeking an experienced Billing & Credit Operations Manager to lead our accounts receivable, customer billing, credit, and collections functions.This position owns the entire process from completed work through customer payment. The manager will lead the billing and cash-application team, ensure invoices are accurate and timely, maintain reliable accounts receivable records, establish appropriate customer credit terms, and actively manage past-due balances.Because we operate in the construction industry, the ideal candidate will have hands-on experience with mechanic’s liens, preliminary notice requirements, lien waivers, and lien releases.This position reports to the Director of Finance and supervises Billing Specialists and/or Accounts Receivable Clerks.

Key Responsibilities

Billing and Cash ApplicationLead, develop, and support the billing and cash-application team.Set clear expectations, review work, and troubleshoot billing and payment issues.Ensure customer invoices are accurate and issued within required timeframes after work is completed.Ensure customer payments are applied accurately and promptly to the correct accounts and invoices.Establish and enforce billing controls, including approval workflows, error checks, exception handling, and audit trails.Identify and resolve the root causes of billing or cash-application errors and delays.Help prevent billing mistakes, missed charges, and revenue leakage.Accounts Receivable and Credit ManagementMaintain accurate and reliable accounts receivable aging reports and customer account balances.Perform or oversee regular AR reconciliations.Review customer credit applications, credit reports, financial information, and payment histories.Establish and periodically review customer credit limits and payment terms.Monitor customer accounts for late payments, irregular activity, and increased credit risk.Maintain and continuously improve the company’s documented credit policies and procedures.Collections and Lien ManagementManage a structured collections process with established customer touchpoints.Communicate directly with customers regarding past-due invoices and account balances.Negotiate payment plans with delinquent customers when appropriate.Place and release customer credit holds in coordination with Sales and company leadership.Investigate and resolve billing disputes with customers and internal departments.Determine when accounts should be escalated to a third-party collection agency or legal counsel.Track preliminary notice and mechanic’s lien deadlines by state and project to protect the company’s lien rights.Prepare and process conditional and unconditional lien waivers for progress and final payments.File and release mechanic’s liens when necessary as a last-resort collection method.Maintain complete documentation of collection efforts, payment arrangements, liens, waivers, and account decisions.Reporting and Process ImprovementPrepare weekly and monthly AR aging reports for leadership.Monitor and report on days sales outstanding and other relevant AR metrics.Maintain accurate and compliant documentation for billing, credit, and collections activities.Continuously improve billing controls, collection procedures, credit policies, and team workflows.Identify recurring issues and recommend process improvements that accelerate cash flow and reduce risk.Required QualificationsAt least five years of experience in credit, collections, billing, accounts receivable, or a related financial operations role.Experience with construction-related mechanic’s liens, preliminary notice requirements, lien waivers, and lien releases.Previous experience supervising or leading billing or accounts receivable employees.Strong Microsoft Excel skills.Experience working with ERP or accounting systems.Strong understanding of accounts receivable, credit evaluation, cash application, and collection practices.Excellent written and verbal communication skills.Ability to conduct professional but firm conversations regarding overdue balances and payment expectations.Strong analytical, organizational, and problem-solving skills.Ability to manage competing priorities, deadlines, and detailed financial information.Preferred QualificationsExperience using NetSuite ERP.Previous experience in the construction industry.Associate or bachelor’s degree in Accounting, Finance, Business, or a related field.Credit or collections certification, such as CBA, CBF, CCE, or another NACM or CRF credential.Job Type -Full Time M-F, hybrid after training is completed. Main office located at 10813 Highway 257 Spur, Greeley CO 80634Salary Range$90k-$115k DOEBenefits401k w/ match, AD&D insurance, Medical, Dental, Vision, HSA, Life Insurance, Paid sick time, Paid time About Ground SolutionsGround Solutions provides specialized construction services throughout Colorado and the surrounding region. Our operations include slinger services, waterproofing and drainage, material placement, hydrovac services, construction, and hauling. We are a growing organization that values accountability, responsive service, strong financial controls, and teamwork across departments.The Billing & Credit Operations Manager will play an important role in protecting company cash flow, supporting sustainable growth, and ensuring our customers receive accurate and timely billing.Ground Solutions is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics.