Credit and Collections Manager

Our client is seeking an experienced Credit & Collections Manager to oversee credit risk management, accounts receivable, and collections operations. This individual will be responsible for improving cash flow, minimizing past-due balances, establishing effective credit policies, and maintaining strong customer relationships. The ideal candidate combines strong analytical skills with a hands-on approach to managing collections, resolving account discrepancies, and leading process improvements.Key ResponsibilitiesCredit Risk Management: Establish and maintain credit policies, evaluate customer creditworthiness, set credit limits, and monitor accounts for potential risk.Accounts Receivable & Collections: Oversee accounts receivable aging, collection strategies, payment follow-ups, and the resolution of outstanding balances.Cash Flow & Reporting: Monitor collection performance, forecast cash receipts, analyze delinquent accounts, and report on key metrics, including Days Sales Outstanding (DSO) and aging trends.Customer Account Management: Build and maintain relationships with customers while resolving billing disputes, payment discrepancies, and account escalations.Team Leadership: Manage, mentor, and develop credit and collections staff while establishing performance expectations and ensuring operational efficiency.Cross-Functional Collaboration: Partner with Sales, Finance, Accounting, Customer Service, and other internal teams to resolve issues and improve payment cycles.Credit Policy & Compliance: Develop, implement, and refine credit and collections policies, procedures, and internal controls.Process Improvement: Identify opportunities to streamline workflows, improve collection effectiveness, enhance reporting, and leverage technology or automation.Performance Management: Track key performance indicators, prepare regular reports for leadership, and recommend strategies to reduce delinquency and improve cash flow.QualificationsBachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.5+ years of experience in credit, collections, accounts receivable, or credit risk management.Previous experience managing or leading a credit and collections team.Strong understanding of credit analysis, credit policies, collections strategies, and accounts receivable processes.Experience managing customer credit limits, evaluating credit risk, and resolving complex account disputes.Proficiency with ERP and accounting systems, as well as Microsoft Excel and financial reporting tools.Strong analytical, organizational, problem-solving, and communication skills.Ability to balance effective collections practices with positive customer relationships.Demonstrated ability to improve processes, manage competing priorities, and meet collection targets.Preferred QualificationsExperience working in a fast-paced, multi-channel, wholesale, retail, distribution, or consumer products environment.Familiarity with ERP systems such as NetSuite, SAP, Oracle, or Microsoft Dynamics.Experience developing credit policies, implementing process improvements, and establishing performance metrics.Knowledge of credit reporting, commercial credit analysis, and applicable collections regulations.