Credit Card And Personal Loan Team Leader

Company Description SMS Realty is a Dubai-based real estate advisory firm founded by a veteran banker to bridge the gap between client needs and market offerings. The company specializes in off-plan properties, ready projects, and commercial rentals, acting as a trusted advisor for a wide range of asset types. SMS Realty supports clients with guidance on risk-adjusted returns, auxiliary benefits, and realistic investment forecasts aligned with market movements. From compact studios to luxury mansions, the firm offers comprehensive options and personalized service to help clients make informed property and investment decisions.Role Description The Credit Card and Personal Loan Team Leader is responsible for overseeing a sales and advisory team focused on retail banking products, including credit cards and personal loans. This full-time, on-site role in Dubai involves setting daily and monthly sales targets, monitoring team performance, and providing coaching to ensure high-quality customer interactions and compliance with banking and regulatory standards. The Team Leader will manage lead generation activities, develop relationships with financial institutions, and ensure accurate documentation and processing of applications. The role includes analyzing portfolio performance, preparing reports for management, and collaborating with other internal teams to optimize product offerings and customer experience. The Team Leader is also expected to support training initiatives, maintain up-to-date knowledge of market trends, and uphold ethical practices in all client engagements.Qualifications Strong experience in retail banking or financial services, specifically in credit cards and personal loans, with a proven track record in sales leadership.Solid knowledge of credit assessment, loan processing, KYC, and regulatory compliance relevant to consumer banking products.Demonstrated team management skills, including coaching, performance monitoring, and motivating diverse sales teams to achieve targets.Excellent communication, negotiation, and customer relationship management skills, with a client-focused and ethical approach.Analytical abilities to interpret sales data and portfolio performance, and to prepare clear reports and recommendations for management.Comfort working in a fast-paced, target-driven environment, with strong organizational and time-management capabilities.Proficiency with CRM systems and basic office software (e.g., spreadsheets, presentations, email tools).Bachelor’s degree in Business, Finance, Economics, or a related field; relevant banking certifications are an advantage.Prior experience working in Dubai or the GCC market, with familiarity around local banking practices, is preferred.