Credit Collections Manager

Position SummaryThe Credit & Accounts Receivable Manager will oversee the organization’s credit, collections, accounts receivable, cash application, and related risk management activities. This position will help protect the company’s financial position while supporting healthy customer relationships and business growth.The role will provide leadership to the receivables function and work closely with Sales, Finance, and senior management on credit decisions, collections strategy, cash flow, and process improvement.Key ResponsibilitiesCredit & Risk ManagementEvaluate customer credit applications, financial information, payment history, and other relevant data to establish appropriate credit limits.Monitor customer exposure and recommend adjustments based on payment trends, financial performance, and overall risk.Develop and maintain credit policies, procedures, and internal controls.Identify emerging credit concerns and develop appropriate risk-mitigation strategies.Partner with Sales and management to balance business opportunities with acceptable credit risk.Serve as a resource to leadership regarding customer credit decisions and exposure.Accounts Receivable & CollectionsOversee collection activities for past-due, delinquent, and higher-risk accounts.Establish collection strategies and escalation procedures based on customer history, aging, and account exposure.Manage relationships with outside collection agencies and coordinate legal collection activity when necessary.Negotiate payment arrangements, settlements, and other resolutions.Monitor AR aging, DSO, collection performance, and other receivables metrics.Identify recurring issues contributing to past-due balances and implement corrective actions.Insurance Claims & RecoveryManage customer credit insurance claims from submission through resolution.Maintain relationships with insurance carriers, recovery agencies, collection agencies, and other external partners.Ensure claims are submitted accurately, timely, and with appropriate documentation.Coordinate recovery efforts to maximize collections and minimize financial losses.Track claim status, recoveries, outstanding balances, and related financial impact.Identify opportunities to strengthen recovery processes.Cash Flow & ReportingPrepare cash flow forecasts and collection projections to support working capital planning.Analyze receivables trends, customer payment behavior, credit exposure, and portfolio performance.Prepare recurring reports covering collections, aging, DSO, credit exposure, cash flow, and bad debt.Provide management with analysis and recommendations regarding credit risk and receivables performance.Monitor results against established objectives and develop action plans as needed.Support budgeting, forecasting, and bad debt reserve analysis.Compliance & DocumentationOversee lien waiver administration and related documentation requirements where applicable.Ensure appropriate tracking and execution of required documentation.Monitor contractual, legal, and regulatory requirements affecting credit and collections.Maintain appropriate controls and documentation to reduce financial and legal exposure.Support internal and external audit requests.Process ImprovementDevelop and maintain policies and procedures covering credit, collections, cash application, customer onboarding, and accounts receivable.Evaluate the order-to-cash process and identify opportunities to improve efficiency and controls.Lead process improvement and automation initiatives.Establish consistent processes and standards across applicable departments and locations.Maintain accurate and accessible process documentation.Leadership & Team ManagementLead, develop, and support the team responsible for:Cash applicationDaily banking reconciliationsCredit card processingCustomer credit and collectionsCustomer relationship supportEstablish performance expectations and provide coaching and development.Promote accountability, consistency, and continuous improvement across the team.