Credit Collector Germany

Our Client, PPG, is looking for a German-speaking Credit Collector to join their EMEA team in Rubí. If you have experience in Credit & Collections, and enjoy working in an international environment, we would love to hear from you!Mission:To be a part of and handling the Credit and Collection activities in German and FranceThe focus is to review open accounts for collection, conduct collection calls and E-mails to collect Accounts Receivables, mail correspondence and telephone calls to customers to encourage payment of overdue receivables. Answering incoming calls to help customers understand their balance and due items.

Key Responsibilities

All the below will be performed in cooperation with the Credit Managers for DACH. CreditFollow local policy and EMEA Credit policy.Existing customer – review credit limit based on policyManage blocked orders based on policy.Manage the customer credit risks followed by proactive actions and communications.Coordinate, update of Master data relevant for automated communicationHelp integrate any new business acquisitions or business extensions.CollectionFollow regular Dunning process.Reviewing open accounts in your own portfolio for collection effortsConduct collection calls and E-mails to collect Accounts ReceivablesMail correspondence to customers to encourage payment of overdue receivables.Negotiate customer disputes to resolution and documents root cause.Develop relationships with internal/external customers.Maintain accurate collection files.Identify issues attributing to account delinquency and discuss them with the Credit ManagerReview and monitor all applicable collection reports.Provide timely follow-up on payment arrangements.

Requirements

Be fluent in German, French and English.Preferably 1-2 years' experience in credit & collections, including interaction with a large customer base.Strong communication, problem solving and analytical skills.Good knowledge of the Excel.Accounts Receivable knowledge/experience is a plus.Detail oriented.Service minded and empathic.Effective business writing and professional communication skills.