Credit Control & Accounts Receivable Administrator

London (NW6) | Hybrid Salary up to £35,000, depending on experience, plus a strong benefits packageAt Fifosys, we are proud to be ranked among the top 10 Managed Service Providers globally, and we are continuing to grow!We are now seeking a proactive, detail‑driven Credit Control & Accounts Receivable Administrator to join our Finance team and play a key role in maintaining strong cash flow, clean ledgers, and robust financial controls across the business.If you enjoy taking ownership, working with customers to resolve payment issues, and keeping things accurate, organised, and compliant, this could be a great next step for you.This is a varied, hands-on role. You will own the receivables process from the first chase through to the final reconciliation, see the direct impact of your work on the business's cash flow, and have a genuine voice in improving how we do things as we continue to grow.The roleYou will support the effective operation of our Credit Control & Accounts Receivable functions, ensuring accuracy, timeliness, and excellent stakeholder communication.Credit ControlProactively chase outstanding customer payments by phone and emailLiaise with customers to agree payment dates and resolve disputesProduce aged debt and bad debt reports for internal stakeholdersMaintain clear and accurate records of customer interactionsSupport bad debt reviews and escalation processesDirect Debit ManagementProcess Direct Debit collections accurately and on timeManage Direct Debit amendments, cancellations, and customer queriesReconcile Direct Debit receipts and investigate discrepanciesAccounts Receivable Ledger ManagementAllocate receipts against sales invoicesInvestigate and resolve unallocated cashMaintain clean, accurate AR ledgersPerform customer account reconciliations where requiredSupport the resolution of historic balances and billing discrepanciesBank & Cash ReconciliationsPost bank transactions accurately and promptlyComplete regular bank reconciliations for receipts and paymentsEscalate unreconciled items in line with internal controls and month‑end deadlinesSupport month‑end close through timely completion of reconciliationsCredit Card & Mailbox ManagementReview and obtain supporting documentation for credit card transactionsPost and reconcile credit card transactions accuratelyMonitor cardholder spend, approvals, and missing documentationManage shared finance mailboxes, ensuring timely and professional responsesWhat we are looking forExperience & SkillsExperience in Credit Control, Accounts Receivable, or a similar finance roleStrong understanding of invoice processing and receipt allocationExperience managing customer debt and payment queriesGood working knowledge of finance systems (Oracle NetSuite desirable) and ExcelHigh attention to detail and accuracyAbility to manage workload effectively and meet deadlinesClear and confident communication skills (written and verbal)Personal AttributesProactive and solution‑focusedHighly organised with strong time management skillsComfortable managing competing prioritiesProfessional and resilient when handling customer conversationsCommitted to continuous improvementAdaptable in a fast‑moving environmentWhat we offer youAt Fifosys, we believe in supporting our people both professionally and personally. Our benefits include:Salary of up to £35,000, depending on experienceCompany sick payEnhanced maternity and paternity payElectric car scheme, supporting sustainable travel choicesCompany pension scheme25 days annual leave plus bank holidaysHybrid or flexible working optionsA strong focus on wellbeing and work-life balanceRegular social events and team activities to help build real connectionsReal opportunities to grow your career and develop your skills within a growing, acquisitive business