Credit Control & Collection Specialist

Key ResponsibilitiesMonitor customer, broker, and intermediary accounts to ensure compliance with approved credit terms.Follow up on outstanding balances through calls, emails, and official correspondence.Issue payment reminders and periodic account statements.Monitor aging receivables and escalate overdue accounts when required.Coordinate with internal departments to resolve invoice and payment-related disputes.Support repayment plan negotiations where necessary.Prepare and maintain accurate aging and collection reports.Maintain up-to-date records of collection activities and customer communications.Support management and regulatory reporting requirements.Recommend accounts for provision or write-off in accordance with company policies.Ensure compliance with internal credit control procedures and applicable regulatory requirements.Skills & CompetenciesStrong communication and negotiation skills.Excellent attention to detail and accuracy.Strong analytical and problem-solving abilities.Ability to prioritize tasks and manage deadlines effectively.Proficiency in Microsoft Excel and financial reporting tools.Strong follow-up and collection skills.Ability to work collaboratively with internal and external stakeholders.Fluent in Arabic and English is preferred.Qualifications & ExperienceBachelor’s degree in Accounting, Finance, Business Administration, or a related field.2–4 years of experience in Credit Control, Accounts Receivable, Collections, or a related role.Experience within the insurance or financial services sector is preferred.Good understanding of receivables aging, credit risk, and collection processes.Familiarity with the regulatory environment applicable to insurance companies.Experience working with ERP/accounting systems such as Oracle or SAP.