Credit Control Lead

Location: Nairobi, Kenya

Department: FinanceReports To: Finance DirectorAbout Jacaranda MaternityJacaranda Maternity is redesigning the future of healthcare in East Africa for the patients who need it most.

Our hospital in Nairobi is changing the way maternal healthcare is provided by developing better ways to provide high-quality, patient-centered maternity care at affordable prices. Currently, we see over 3,000 clients a month. We have won global and local recognition, including from the Centre for Health Market Innovations, the Gates Foundation, Savings Lives at Birth, and Innovations in Healthcare – and our facilities have been independently rated as among the highest quality in Kenya.Will you join us and help transform maternal and new-born health care in East Africa?About The RoleWe are seeking an experienced, proactive, and results-oriented Credit Control Lead to manage the hospital's credit control and accounts receivable function. The role is responsible for ensuring timely collection of revenue, maintaining healthy cash flows, managing relationships with insurers and corporate clients, and driving continuous improvement in the hospital's revenue cycle processes.Key ResponsibilitiesCredit Control & CollectionsLead the hospital's debt collection and accounts receivable activities to ensure timely recovery of outstanding balances;Monitor debtor aging and implement strategies to reduce overdue accounts and improve cash collections;Follow up with insurance companies, corporates, and individual patients on outstanding payments;Ensure collection targets and key performance indicators are achieved;Escalate long, outstanding accounts and recommend appropriate recovery actions;Insurance & Corporate Account ManagementManage relationships with insurance companies, medical schemes, TPAs, and corporate clients;Coordinate timely submission and follow up of invoices, claims, and supporting documentation;Monitor claim rejections, underpayments, and disputes, ensuring prompt resolution;Conduct account reconciliations with payers and resolve discrepancies to facilitate payment;Revenue Cycle ManagementWork closely with Billing, Claims, Admissions, Clinical, and Finance teams to ensure accurate charge capture and billing;Identify bottlenecks within the revenue cycle and implement corrective measures to improve collections;Support initiatives aimed at reducing claim denials and improving clean claim submission rates;Ensure adherence to contractual billing requirements and agreed payment terms;Reporting & AnalysisPrepare and present debtor aging reports, collection performance reports, and cash flow forecasts;Analyze payment trends and identify collection risks, revenue leakage, and opportunities for improvement;Provide management with actionable recommendations to improve debtor management and revenue collection;Team LeadershipSupervise, coach, and develop Credit Control Officers and Accounts Receivable staff;Set performance objectives and monitor team productivity;Foster a culture of accountability, customer service excellence, and continuous improvement;Compliance & Process ImprovementEnsure compliance with hospital financial policies, contractual obligations, and regulatory requirements;Support internal and external audits relating to receivables and collections;Develop and enhance credit control policies, procedures, and workflows to improve operational efficiency;Participate in system enhancement and automation projects aimed at strengthening revenue cycle management;Qualifications & ExperienceBachelor's Degree in Finance, Accounting, Commerce, Business Administration, or a related fieldCPA(K), ACCA, or equivalent professional qualificationMinimum of 5 years' experience in credit control, accounts receivable, revenue cycle management, or a similar roleExperience within a hospital, healthcare provider, or insurance company, is a must – do not apply if you have not worked in the industries specifiedDemonstrated experience managing collections, debtor reconciliations, and payer relationshipsSkills & CompetenciesStrong understanding of accounts receivable and credit management principlesExcellent analytical and financial reporting skillsStrong negotiation, communication, and stakeholder management abilitiesProficiency in ERP systems, Hospital Information Systems (HIS), and Microsoft ExcelStrong leadership and team management skillsHigh level of integrity, attention to detail, and results orientationPowered by JazzHRRLojTVZQHt