Credit Control Manager

Credit Control ManagerJob PurposeThe Credit Control Manager is responsible for leading and managing the entire credit-to-cash cycle across the Group's entities. The role safeguards the organization's cash flow and working capital by establishing sound credit policies, minimizing credit risk and bad debt exposure, driving the collections function, and optimizing Days Sales Outstanding (DSO), while maintaining strong customer relationships.Key Responsibilities Credit Management & RiskDevelop, implement, and maintain the Group's credit control policy and procedures in line with corporate governance and financial objectives.Assess creditworthiness of new and existing customers using credit reports, financial statements, and payment history; set and periodically review credit limits and payment terms.Monitor and manage credit risk exposure across the portfolio and escalate high-risk accounts to management.Collections & ReceivablesLead the end-to-end collections process to ensure timely recovery of outstanding receivables and minimize overdue and doubtful debt.Oversee the full accounts receivable (AR) ledger, ensuring accurate and up-to-date records.Drive reduction of DSO and improvement of cash flow through proactive collection strategies.Manage the escalation process for delinquent accounts, including legal action and third-party collection agencies where necessary.Reporting & AnalysisPrepare and present aging reports, cash flow forecasts, provision for doubtful debts, and credit control KPIs to senior management.Analyze receivables trends and provide insights to support business and financial decision-making.Ensure month-end and period-end AR closing activities are completed accurately and on time.Stakeholder Management & ComplianceResolve customer disputes and billing discrepancies in coordination with Sales, Operations, and Finance teams.Act as the key liaison between the finance function and commercial teams to balance revenue growth with credit risk.Ensure compliance with internal controls, accounting standards (IFRS), VAT/ZATCA requirements, and audit requirements.Leadership & Team DevelopmentLead, mentor, and develop the credit control and collections team, setting individual targets and monitoring performance.Build a high-performing team culture and ensure adequate training and succession planning.Qualifications & ExperienceBachelor's degree in Accounting, Finance, Business Administration, or a related field; a professional qualification (CICM, CMA, CPA, ACCA) is a strong advantage.Minimum 10 years of experience in credit control, collections, and accounts receivable, including at least 3–4 years in a managerial/leadership role.Proven track record of reducing DSO, managing large receivables portfolios, and leading collection teams.Strong proficiency in ERP systems (SAP / Oracle / Microsoft Dynamics) and advanced Excel.Solid knowledge of IFRS, credit risk assessment, and Saudi VAT/ZATCA regulations.