Credit Controller

About UsWe're a young, dynamic, and rapidly growing company delivering exciting events in the health and fitness sector. Our team is passionate about creating memorable experiences and building a business with purpose. As we expand, we're looking for a Credit Controller to support our finance function and help keep our cash collection and customer accounts running smoothly.Role OverviewThis is a varied and hands-on role for someone confident, proactive, and highly organised. As Credit Controller, you'll be responsible for managing customer accounts, chasing outstanding payments, and minimising bad debt, working closely with the Financial Controller and wider finance team to keep our cash flow healthy.We welcome applications from people who are highly numeric, have a great attitude and are strong communicators. Key Responsibilities•       Debt Collection: Proactively chase outstanding invoices by phone and email to ensure prompt payment from customers.•       Account Reconciliation: Reconcile customer accounts and resolve any invoice queries or payment discrepancies in a timely manner.•       Aged Debt Reporting: Prepare and maintain aged debt reports, escalating overdue accounts where necessary.•       Maintain Accurate Records: Ensure customer accounts and payment postings on Xero are accurate and up to date.•       Query Resolution: Liaise with internal teams (events, sales, finance) to resolve billing and payment issues.•       Process Improvement: Help improve and streamline credit control processes as the company grows.•       Ad Hoc Support: Provide ad hoc support to the finance team and business as required.About YouEssentials•       Proven experience in a credit control, accounts receivable, or similar finance role.•       Confident and persistent communicator, good telephone skills and comfortable chasing payments by phone and email.•       Basic bookkeeping knowledge and understanding of financial statements.•       Familiarity with some accounting software – Xero experience a plus.•       Strong organisational skills and attention to detail.•       Someone who is self-driven, seeks best practice and won't settle for "good-enough".Nice to haves•       Experience working within an events or media company.•       Commercial awareness.•       Eager to learn and develop your finance skills within a dynamic business.•       Friendly with a "can-do" attitude.What We Offer•       The chance to join an energetic, mission-driven company in the health and fitness events space.•       A collaborative and supportive team culture with opportunities to grow as the company scales.•       Cycle to Work Scheme•       Opportunity to travel with events in UK, Europe, Middle East and USA•       Death in Service cover - 4 x basic salary and support for your family•       Employee Assistance Programme - support covers three core wellbeing areas: financial, mental and physical and includes 24/7 virtual GP accessAbout Raccoon Media Group:Raccoon Media Group Ltd was founded in 2016 with the launch of the multi award-winning National Running Show. The business has expanded significantly since then and is now a dynamic media business focused on enabling healthy and active lives.Our media properties deliver year-round content and advice to specialist, self-identifying consumers that share a love of being outside, healthy and active.Now with over 70 members of staff, the business is still growing rapidly and following significant recent investment, we expect to more than double in size over the next 2-3 years. As such, we are keen to invest in the right people to join us on this journey and to help them grow and fulfil their own ambitions.Mission Statement:•       We are a company that deliver on our promises and commitments to internal and external partners.•       We support flexible working, we are achievement-based not hours based.•       We are a trust-based business that believes in empowering people through delegation.•       Diversity is important to us and we operate a policy of conscious inclusion.•       We are one team, and we are all in it together.•       We challenge the status-quo, we are innovative and open-minded.•       We focus on our environmental impact.