Credit Controller

Credit ControllerBury • Full-Time, Mon-Fri • c. £28,500, depending on experienceDunsters Farm is a third-generation family business that's grown into one of the fastest expanding foodservice suppliers in the North West and we're not slowing down. We supply schools, hospitals, care homes, cafés, and restaurants across the North of England, and behind every delivery is a finance team that keeps the business running accurately and on time.Following the recent acquisition and integration of another business into the group, we're building a new, centralised finance function at our Bury head office and this Purchase Ledger Clerk role sits right at the heart of it. You'll have a Purchase Ledger Administrator supporting you day to day, freeing you up to focus on the parts of the role that need real judgement and experience.What You'll Be Doing• Ensuring customer accounts are kept up to date and in line with agreed credit terms • Identifying accounts that are overdue or above credit limit, and contacting customers to request payment • Following up on previously chased accounts and escalating appropriately where payment is not received • Investigating and resolving queries or disputes that may be delaying payment, liaising with other teams as needed • Placing accounts on stop where overdue balances remain unsettled following notice, and releasing accounts once resolved • Maintaining accurate notes and records of collection activity for each account • Producing and circulating weekly reports on flagged/overdue accounts • Raising severely overdue accounts with the Management Accountant once internal escalation procedures have been exhausted, to agree next steps including external debt recovery or legal action where appropriate What We're Looking For• Good communicator with good phone etiquette • Proficient in Excel, including pivot tables and lookup functions • High level of attention to detail and accuracy • Ability to maintain strong customer relationships while remaining firm and professional What You'll Get•  Around £28,500 salary, depending on experience•       Health cash plan (physio, dental, opticians)•       Enhanced sick pay, rising with length of service — up to 4 weeks full pay after 5 years•       Life insurance (3x salary, tax-free)•       Free on-site parking at our Bury head office•       Staff discount on our product range•       Cycle to Work scheme•       £500 bonus for referring a friend•       Wellbeing days, team socials, and mental health support, including an Employee Assistance Programme and trained Mental Health First Aiders•       1 paid volunteering day a yearAbout Dunsters FarmFeeding the North since 1963, Dunsters Farm has grown from a small family operation into a major foodservice wholesaler, now operating from three depots across the North of England and have recently been recognised as one of the fastest growing businesses in the North West. We're proud to be an accredited Real Living Wage employer and are strong believers in supporting our staff and the communities we operate in.