Credit Manager

💳 We're Hiring: Credit Manager📍 Location: United Arab Emirates (Remote) 🕒 Employment Type: Full-Time 💼 Experience Level: Mid-Level to Senior-Level 🌐 Work Arrangement: Fully RemoteAbout UsWe are a financially disciplined, customer-focused organization committed to balancing sustainable business growth with prudent credit-risk management.Our teams collaborate across Credit, Collections, Accounts Receivable, Finance, Sales, Legal, Risk, Customer Service, and Commercial Operations to ensure customers receive appropriate credit facilities while the organization maintains strong controls over exposure, payment risk, and working capital.The RoleWe are seeking an experienced Credit Manager to lead credit-risk assessment, customer credit approvals, credit-limit management, monitoring, and credit-control activities.The successful candidate will evaluate customer creditworthiness, establish appropriate credit limits and payment terms, monitor exposure and payment behavior, manage credit-risk escalations, and work closely with Collections and Commercial teams to protect cash flow while supporting profitable growth.Key ResponsibilitiesLead the organization's customer credit-management function.Develop and implement credit policies, procedures, standards, and approval frameworks.Establish credit-risk assessment methodologies appropriate to customer type, industry, geography, transaction size, and business model.Ensure credit decisions balance commercial opportunities with acceptable levels of financial risk.Review and approve customer credit applications within delegated authority.Establish credit limits, payment terms, security requirements, and other credit conditions.Assess new and existing customers using financial, commercial, behavioral, and external credit information.Review customer financial statements, management accounts, cash-flow information, payment history, credit reports, trade references, and other relevant information.Analyze customer liquidity, leverage, profitability, cash generation, and overall financial strength.Assess customer ability and willingness to meet payment obligations.Evaluate credit risk for new customers before commercial exposure is authorized.Establish appropriate approval requirements for higher-risk or high-value customers.Escalate credit decisions exceeding delegated authority to senior management or relevant credit committees.Maintain accurate records of credit assessments, approvals, limits, terms, and supporting documentation.Review existing customer credit limits periodically.Conduct scheduled and event-driven credit reviews.Adjust credit limits and payment terms based on changes in customer risk, payment behavior, business volume, and financial condition.Monitor customer exposure against approved credit limits.Identify customers approaching or exceeding approved limits.Coordinate with Sales and Commercial teams regarding credit-limit restrictions.Place or recommend credit holds where appropriate.Release credit holds in accordance with established approval procedures.Monitor overdue balances and payment behavior as indicators of changing credit risk.Work closely with Collections teams to identify deteriorating accounts.Analyze customer payment patterns, delinquency trends, broken payment commitments, and historical recovery performance.Establish risk-based customer monitoring and review frequencies.Develop customer-risk classifications and credit-rating categories.Maintain customer credit-risk profiles and ratings.Monitor changes in customer financial condition and external risk indicators.Identify early-warning signals of potential customer default.Develop appropriate mitigation plans for deteriorating accounts.Recommend reduced credit limits, shorter payment terms, deposits, guarantees, collateral, advance payments, or other risk-mitigation measures where appropriate.Assess credit requirements for large, strategic, new, or high-risk customers.Support commercial teams in structuring transactions with appropriate credit protections.Participate in customer negotiations involving credit terms, payment conditions, guarantees, and credit limits.Advise Sales and Commercial teams on the credit implications of proposed transactions.Evaluate requests for extended payment terms or exceptional credit arrangements.Ensure credit exceptions receive appropriate approvals and documentation.Monitor temporary credit-limit increases and ensure they expire or are reviewed as required.Maintain a controlled process for credit overrides and exceptions.Review customer disputes that could affect credit exposure and payment risk.Work with Billing, Accounts Receivable, Sales, Customer Service, and Legal teams to resolve issues affecting customer payment.Distinguish genuine commercial disputes from credit-risk concerns.Monitor accounts with significant disputed balances.Support escalation of unresolved or strategically important disputes.Coordinate with Collections on high-risk and severely delinquent accounts.Establish appropriate escalation strategies for customers with deteriorating credit profiles.Recommend legal action, external recovery, or other remedies where appropriate and authorized.Coordinate with Legal regarding customer defaults, contractual protections, guarantees, security, and recovery actions.Monitor credit exposure associated with customers under legal or recovery processes.Support bad-debt provisioning and expected-credit-loss assessments.Provide Finance with credit-risk information required for provisioning and financial reporting.Analyze historical loss rates, customer risk profiles, aging, recoveries, and expected defaults.Review proposed write-offs and ensure appropriate approvals are obtained.Monitor credit losses and identify trends requiring management attention.Establish credit-risk reporting and dashboards.Monitor portfolio exposure by customer, industry, geography, business unit, sales channel, and risk category.Track total credit exposure and available credit capacity.Monitor overdue receivables and high-risk accounts.Analyze concentration risk across major customers.Identify excessive exposure to individual customers, industries, sectors, or geographic markets.Develop credit-risk reports for senior management and relevant committees.Monitor portfolio trends and provide forward-looking risk assessments.Prepare monthly, quarterly, and annual credit-risk reports.Track credit-policy compliance and exception activity.Monitor the effectiveness of credit controls.Conduct periodic reviews of credit processes and customer portfolios.Identify weaknesses in credit controls and recommend improvements.Key Performance Indicators (KPIs)Performance will be measured through a combination of credit-risk, receivables, financial, and commercial KPIs, including:Credit-loss ratioBad-debt ratioExpected-credit-loss accuracyOverdue receivablesDays Sales Outstanding (DSO)Credit-limit utilizationCredit-exposure concentrationHigh-risk-account exposureCustomer default rateCredit approval turnaround timeCredit-review completion rateCredit-policy complianceCredit-exception rateCredit-limit breach ratePortfolio risk-rating accuracyCollection recovery rateWrite-off rateDisputed-receivables exposureCredit-risk mitigation coverageCustomer credit-review timelinessCandidate ProfileThe successful candidate should have experience in credit management, credit analysis, accounts receivable, commercial finance, risk management, banking, corporate finance, or a closely related discipline.This role is suitable for a commercially aware finance professional who can make disciplined credit decisions while supporting sustainable revenue growth and strong customer relationships.What You'll BringPrevious experience in credit management, credit analysis, credit control, accounts receivable, corporate finance, banking, or financial risk.Strong understanding of credit-risk assessment and customer financial analysis.Experience evaluating financial statements and customer creditworthiness.Strong knowledge of credit limits, payment terms, exposure management, and credit approvals.Experience managing customer credit portfolios.Strong understanding of accounts receivable and collections processes.Ability to interpret balance sheets, income statements, cash-flow statements, and financial ratios.Strong analytical and numerical skills.Advanced Microsoft Excel capabilities.Experience with ERP, CRM, credit-management, or financial systems.Strong understanding of credit-risk indicators and early-warning signals.Excellent negotiation and stakeholder-management skills.Ability to work effectively with Sales, Finance, Collections, Legal, Risk, and senior management.Strong judgment and decision-making capabilities.Experience managing credit exceptions and escalations.Knowledge of credit insurance, guarantees, letters of credit, or other credit-security mechanisms is advantageous.Experience with credit-scoring models or risk-rating methodologies is advantageous.Knowledge of expected-credit-loss principles and relevant accounting requirements is advantageous.Familiarity with Power BI, Tableau, SQL, Python, or credit-risk analytics platforms is advantageous.Experience with UAE/GCC credit markets and commercial practices is highly desirable.Strong ethical standards and professional integrity.Ability to work independently and effectively within a fully remote environment.Relevant degree in Finance, Accounting, Economics, Business Administration, Banking, Risk Management, or a related discipline.Professional qualifications such as ACCA, CIMA, CPA, CFA, FRM, or relevant credit-management certifications are advantageous.Arabic language proficiency is advantageous.