Credit Recovery [Near MRT I Basic + Incentive]

Core ResponsibilitiesManage and Negotiate Collections through calls.Contact customers to negotiate repayment plans and ensure timely debt recovery.Assess delinquent accounts, identify high-risk cases, and provide reports with recommendations for resolution.Update and Maintain Customer RecordsCustomer Engagement & SupportHandle Escalations and Phone ComplaintsAddress customer concerns professionally and assist new collectors in handling difficult negotiations.Assist Walk-In Customers (If Required)Maintain Accurate Communication RecordsPerformance & ComplianceContribute to meeting the department’s delinquency, flow rate, SOP, and monthly collection goals.Ensure Policy and Compliance AdherenceCoordinate with External Collection AgenciesRequirements & QualificationsExperience: Minimum 1–2 years in credit recovery or collections, with proven experience handling aging accounts of 3 months and above are highly encouraged to apply.Education: SPM / High School Diploma or equivalent; practical collection experience and performance track record are preferred.Strong persuasion, communication, and conflict-resolution skills to manage difficult calls and escalated customer complaints.Good understanding of recovery regulations, standard operating procedures, and target flow rates.