Crew Experience Manager

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.Job DescriptionAbout the Role We are seeking an experienced, people-focused Crew Experience Manager to join our Qantas UK Cabin Crew leadership team. In this role, you will be responsible for the end-to-end employment experience of our Flight Attendants and Business & First Flight Attendants, creating an environment where crew feel supported, valued and empowered to perform at their best.This is a broad, hands-on leadership role that combines people leadership with operational responsibility. Working within a small and collaborative team, you will manage a range of employee matters while balancing operational priorities with genuine care for your people and delivering timely, effective outcomes.Alongside day-to-day crew leadership, you will lead or contribute to projects and specialist portfolios that support the UK operation and broader Qantas Group initiatives. This is an opportunity to make a visible impact on both the employee experience and the future success of Qantas UK Cabin Crew.Key ResponsibilitiesLead and develop a team of Flight Attendants and Business & First Flight Attendants, providing visible leadership, clear direction and support to foster a positive, high-performing culture. Manage the end-to-end crew experience, including performance, development, attendance, wellbeing, employee relations, recognition and probation management. Handle complex employee matters with confidence and care, applying sound judgement to deliver timely, fair and practical outcomes. Drive operational performance and continuous improvement by leveraging workforce insights to identify opportunities and implement solutions that enhance the crew and customer experience. Build strong stakeholder relationships across HR, Industrial Relations, Safety, Customer, Ground Operations and employee representative groups to deliver shared outcomes. Lead or contribute to projects and specialist portfolios, balancing day-to-day crew leadership with initiatives that support the UK operation and broader Qantas Group priorities. About YouYou are a people-focused and approachable leader who thrives in a hands-on operational environment. You adapt your leadership style to support a diverse workforce, balance empathy with sound judgement, and are comfortable navigating complex people matters. Proactive and solutions-focused, you take ownership, drive improvement and enjoy balancing day-to-day operational leadership with projects and initiatives that deliver meaningful outcomes.To Be Successful In This Role, You Will BringProven experience leading large operational workforces or similarly complex, dispersed teams. Strong experience managing performance, employee relations, attendance, wellbeing, investigations and complex case management. A confident, approachable and adaptable leadership style, with the ability to build effective relationships and influence a broad range of stakeholders. Sound judgement, resilience and the ability to navigate complex people matters with professionalism and care. Experience working in a unionised environment and partnering with employee representatives. A proactive mindset, with a track record of driving initiatives, continuous improvement and positive business outcomes. The ability to balance operational demands, project work and competing priorities in a fast-paced environment. A genuine commitment to safety, customer experience, inclusion and developing others. Flexibility to work within a shift-based, airport-focused operation, including participation in an on-call roster. This role is ideal for someone who thrives in a smaller, agile operation where initiative, accountability and a hands-on approach are key to success.Why Qantas? You will join a close-knit team where you'll have the opportunity to make a meaningful impact on the experience, performance and wellbeing of our UK Cabin Crew while helping shape the future of our operation.Heavily discounted air travel from the UK to Australia, within Australia and across the globe for eligible employees, family and friends.  Private medical insurance and a health cash plan, subject to eligibility.  Competitive pension package. Learning and development from day one. Wellbeing support and the opportunity to contribute to a safe, inclusive and high-performing team culture.  Inclusion and Eligibility Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.Be a part of something special and play your part in the Qantas story – get in touch today. Applications close at 11:59pm (BST) on 13 September 2026.