Crew Member

Associate is responsible for delivering exceptional guest service, preparing and serving high-quality food, maintaining a clean and safe restaurant environment, and supporting daily operations. Associates work as part of a team to ensure every guest receives a great dining experience while upholding Panda Express standards for food quality, cleanliness, and hospitality.Essential ResponsibilitiesGuest ServiceGreet guests with a friendly and positive attitude.Take customer orders accurately and efficiently.Ensure guests receive excellent service throughout their visit.Handle guest questions, concerns, and special requests professionally.Maintain a welcoming dining room environment.Food Preparation & QualityPrepare ingredients and food items according to Panda Express recipes and standards.Serve food accurately while maintaining portion control standards.Monitor product freshness, quality, and presentation.Refill serving line products to ensure availability during business hours.Follow all food safety and sanitation procedures.Restaurant OperationsMaintain cleanliness of the dining room, kitchen, restrooms, and service areas.Complete opening, shift, and closing duties.Stock supplies and organize inventory as assigned.Assist with dishwashing, trash removal, and general cleaning tasks.Support team members in all areas of restaurant operations.Safety & ComplianceFollow all company policies and procedures.Adhere to food safety, health, and sanitation standards.Use equipment safely and report maintenance concerns.Participate in required training programs and team meetings.QualificationsRequiredMust be at least 16 years old (or meet local hiring requirements).Ability to communicate effectively with guests and team members.Strong work ethic and positive attitude.Ability to work in a fast-paced environment.Ability to stand for extended periods and perform physical tasks.PreferredPrevious restaurant, retail, or customer service experience.Experience working in a team-oriented environment.Knowledge of food handling and sanitation practices.Physical RequirementsAbility to stand and walk for extended periods.Ability to lift, carry, push, and pull up to 50 pounds.Ability to bend, reach, twist, and perform repetitive motions.Ability to work near hot surfaces and kitchen equipment.Core CompetenciesGuest FocusTeamworkAccountabilityReliabilityCommunicationAdaptabilityAttention to DetailFood Safety AwarenessWork EnvironmentFast-paced restaurant setting.Flexible schedule including mornings, evenings, weekends, and holidays.Exposure to kitchen equipment, hot food, and cleaning chemicals.Success MeasuresHourly Associates are evaluated on:Guest service and hospitalityFood quality and speed of serviceAttendance and reliabilityTeamwork and cooperationCompliance with Panda Express operational standardsFood safety and cleanliness executionPanda Express is an equal opportunity employer committed to creating an inclusive workplace where all associates can grow and succeed.