CRM Agent

High-level Job Purpose StatementResponsible for answer incoming inquiries from customers and conducting outgoing calls to customers in order to generate actionable leads.Essential Duties And ResponsibilitiesAnswer incoming calls and respond to customer's emailsManage and resolve customer complaintsPlace customer orders in the computer systemIdentify and escalate issues to supervisorsProvide product and service information to customersResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareProcess orders, forms, and applicationRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryUpsell products and servicesComplete call logs and reportsOther duties as assignedRequirementsMinimum Requirements for the RoleQualificationsHigh school or higher.Experience1 years' experience in a call center environment.Knowledge, Skills And AbilitiesSuperior listening, verbal and written communication skills.Knowledge of Customer service practices and principles.Excellent data entry and typing skills.Fluent in English and Arabic.Excellent interpersonal skills.Ability to handle stressful situation appropriately.