CRM/Collections Executive

Job DescriptionFollow up on upcoming, due, and overdue customer instalments in line with contractual payment plans.Monitor ageing reports and prioritize overdue and high-value accounts.Handle escalated customer cases, payment commitments, disputes, and payment arrangement requests.Ensure all customer communications, payment commitments, and follow-up actions are accurately recorded in the CRM system.Coordinate with Finance on payment confirmations, account allocations, and outstanding balances.Work closely with CRM, Sales, and Legal teams to resolve issues affecting collections and escalate persistent defaults when required.Prepare regular collection reports and monitor individual and team KPIs.Qualifications & ExperienceBachelor’s degree in Business Administration, Finance, Accounting, or a related field.5+ years of experience in collections, CRM, accounts receivable, or customer service, preferably within real estate.Strong communication, negotiation, and customer-handling skills.Good knowledge of CRM/ERP systems and Microsoft Excel.Arabic is a must.