CRM Product Owner

CRM Product Owner/Manager - Abu DhabiLocation: Abu Dhabi, UAEEmployment Type: PermanentWorking Model: OnsiteWe are looking for an experienced Product Manager – CRM & AI to join a leading financial services organization in Abu Dhabi.This is a senior product role focused on defining and delivering AI-powered CRM products that enhance Relationship Manager productivity, improve client engagement and drive measurable commercial outcomes across Wholesale Banking, Investment Banking, Privileged Clients and Consumer businesses.The successful candidate will combine strong financial services domain knowledge with deep CRM expertise, particularly Microsoft Dynamics 365, and a proven track record of delivering AI-enabled products at enterprise scale.Key ResponsibilitiesDefine and own the CRM & AI product roadmap, including capabilities such as Client 360, Group 360, Next Best Action and RM AI Advisor.Deliver measurable business value through increased productivity, revenue growth, cross-selling opportunities and improved client experience.Lead the integration of CRM and AI capabilities across Microsoft Dynamics 365, Teams and Outlook, creating seamless front-office workflows.Manage the full product lifecycle from discovery, requirements and MVP development through to enterprise deployment, adoption and continuous improvement.Work closely with business, technology, data, risk and control functions to align product priorities with strategic and governance requirements.Drive adoption and value realisation across Relationship Managers and wider front-office teams.Manage relationships with key technology vendors and ecosystem partners, including Microsoft and leading delivery partners.Establish appropriate product KPIs and ensure solutions deliver measurable commercial and operational outcomes.Experience Required10+ years' experience across Product Management, Digital Transformation or Front-Office Technology within the financial services/banking sector.Strong CRM expertise with hands-on experience delivering Microsoft Dynamics 365 solutions within financial services.Proven experience delivering AI-powered products, including Copilots, AI agents, agentic workflows, conversational assistants or Next Best Action solutions.Strong understanding of banking front-office processesExperience leading complex, enterprise-scale transformation programmes with demonstrable business adoption and value realization.Strong stakeholder management skills with the ability to operate across senior business, technology and control functions.Experience working with Microsoft and/or major Microsoft implementation partners would be highly advantageous.Bachelor's degree required.MBA or relevant postgraduate qualification preferred.