CRM Regional Manager

PurposeOwn customer complaint performance in the Central Region and represent the Company in direct dealings with the Ministry of Commerce head office and its Riyadh branch.ResponsibilitiesAct as the Company's senior point of coordination with the Ministry head office and the Riyadh branch, maintaining direct working relationships with officials and inspectors.Attend Ministry meetings, summons and field visits on behalf of the department, and provide the Company position with supporting evidence.Own complaint performance for the Central Region — volume, resolution time, escalation rate and compensation exposure.Conduct on-site verification at branches for disputed and high-value cases before a response is issued.Escalate systemic issues — parts availability, repair quality, documentation failures — to branch management with supporting evidence.Ensure documentation requested by inspectors is complete and supplied within the agreed standard.Approve settlements within delegated authority and prepare recommendations above that limit.Monitor branch compliance with mandatory documentation standards, including repair agreement completeness and Arabic issuance.Performance MeasuresRegional escalation rate · response time to inspector enquiries · regional compensation value and delay days · documentation completeness at branchesAuthorityRepresent the Company with the Ministry head office and Riyadh branch.Approve settlements within the delegated financial limit.Request documentation and technical statements directly from branches.