CRM Strategy & Transformation Manager

CRM Strategy & Transformation ManagerDubai / Abu Dhabi, United Arab EmiratesYour RoleAs a Manager in CRM Transformation, you will work with our clients across theMiddle East to shape the digital transformation of sales and customer management, designingfuture-ready, integrated customer engagement solutions.• Lead or co-lead innovative strategy and transformation projects, shaping digital roadmaps in CustomerRelationship Management (CRM), Sales & Marketing, with a focus on Salesforce and MicrosoftDynamics.• Define and implement CRM strategies and digital customer journeys, closely aligning businessrequirements with the chosen CRM platform.• Design and introduce future-ready concepts in Digital Sales, Digital Marketing, and CustomerExperience.• Manage regional and international rollouts of new CRM solutions, and enable users on new processesand tools.Your Profile• Several years of project experience in CRM (Sales, Marketing & Service), with solid hands-onknowledge of Salesforce and/or Microsoft Dynamics.• Prior (partial) ownership of projects across CRM strategy, evaluation, and transformation, includingimplementation experience.• Strong methodological grounding and the ability to translate business requirements into technologysolutions, combined with a relevant university degree (business, engineering, or IT-related).• Strong communication, presentation, and facilitation skills, a structured way of working, and acollaborative mindset.• Fluency in Arabic and English is required; additional regional language skills are a plus.