CRM Supervisor - Automotive

Position Title: CRM Supervisor - Automotive

Employment Type: Full TimeSalary AED: Depending on experience and qualificationsJob Location: Dubai, UAEAbout the Client:A well-established UAE automotive distribution group representing international passenger vehicle, motorcycle, off-road and mobility brands across the UAE and GCC headquartered in Dubai.

Job Description

Supervise daily call center activities, ensuring efficient handling of inbound/outbound calls, customer inquiries, complaints, service appointments, and follow-ups.Monitor CRM activities, lead allocation, response times, customer records, and follow-up effectiveness to improve lead conversion and customer retention.Work closely with showroom sales, service advisors, and aftersales teams to ensure timely customer engagement, appointment scheduling, and issue resolution.Supervise, coach, and evaluate call center/CRM agents, monitor KPIs, prepare performance reports, and implement improvements in customer satisfaction and operational efficiency.

Qualifications

Bachelor's degree in Business Administration, Marketing, or a related fieldMinimum 2 years of experience in the same role within automotive dealership/distribution companies.Hands-on experience using Keyloop Dealer Management System (DMS) or related/similar CRM toolsProven team leadership, customer complaint resolution, KPI monitoring, and communication skills, with the ability to coordinate effectively across sales and aftersales departmentsHow to Apply:Send your CV in word format to: AUTOMOTIVEJOBZ2020 AT GMAIL DOT COM and use “CRM Supervisor - Automotive” as email subject.