CRM Tester

Senior QA Engineer – CRM Testing (Microsoft Dynamics 365)Location - MuscatNotice Period - one monthExperience - 9 to 12 yearsKey Responsibilities • Real time testing experience / projects delivered in Microsoft Dynamics CRM (On-premise) application. • Perform functional, regression, integration, and localization testing for Microsoft Dynamics 365 or similar CRM platforms and integrated systems. • Conduct API testing using Postman or equivalent tools. • Validate integrations with external systems via REST APIs (with/without middleware) (Postman). • Execute data migration testing using CRM utilities. • Design, create, and execute manual test cases covering positive and negative scenarios. • Develop and maintain test plans aligned with project requirements and goals. • Collaborate with all project stakeholders & Agile teams including developers, Business Analysts, and stakeholders. • Track, log, and manage defects using JIRA tool. • Uphold QA best practices and ensure compliance with process standards. • Share detailed test design, test execution including defect reports and dashboards with stakeholders. • Perform database testing with good exposure to data validation techniques. • Key Modules of CRM : 1. CRM Sales and Marketing, 2. Customer 360, 3. ClickDimension , 4. Customer ServiceExperience in Banking domain and testing of banking applications like echannels, internet & mobile banking, cards application, payments, loans etc. & support is expected. • Exposure to automation testing tools (optional but beneficial). • To read all the documents and understand what needs to be tested. • Develop test cases and prioritize testing activities. • Defining the testing activities for subordinates – testers or test engineers. • To check if the team has all the necessary resources to execute the testing activities. • To check if testing is going hand in hand with the software development in all phases. • Prepare the status report of testing activities. • Required Interactions with customers. • Updating project manager regularly about the progress of testing activities. • Execute all the test case and report defects, define severity and priority for each defect. • Carry out regression testing every time when changes are made to the code to fix defects • He/She is responsible for conducting the testing, thereafter analyze the results and then submit his observations to the development team. • He/She may have to interact with the clients to better understand the product requirements or in case the design requires any kind of modifications. • Software Testers are often responsible for creating test-product documentation and also has to participate in testing related walk through.Testing Types Involved • End-to-End System Testing • Integration Testing • Role-Based Testing • Acceptance Testing • UI TestingExperience: • Minimum 10 years of Total Experience in banking or IT environment • Experience in Microsoft Dynamics CRM (On-Premise preferred). • Experience in App Testing and Web base testing • Experience in SIT/ UAT testing • Experience in test case requirement gathering & test case preparation • Experience in functional testing • Working knowledge in banking applications like core banking systems, Channel application like ( internet banking, mobile banking, etc. ), card and payment systems applications etc. • Experience in Automation testing using Opensource tools such as Selenium (Optional)If interested please reply with updated cv to balaguru@hastraa.comWRBalaguru