CRM Transformation Specialist – Salesforce

CRM Transformation Specialist – Salesforce Location: Dubai, UAESalary : AED 35,000Industry: Financial Services and TradingCRM Transformation Specialist with strong Salesforce Business Analysis experience to support a major CRM-to-Salesforce transformation.Key ResponsibilitiesGather and assess business requirements across Sales, Partnerships, Compliance and Support functions.Convert business requirements into clear user stories, acceptance criteria and process workflows.Collaborate with Salesforce Architects, Developers and Product Owners to support effective solution design.Contribute to CRM migration, data mapping, workflow development and process optimization.Coordinate system testing and UAT to ensure solutions meet business requirements.Develop and maintain process documentation, user guides and training materials.Identify opportunities to leverage automation and AI to improve CRM processes.Serve as the primary bridge between business stakeholders and technical teams.Requirements3+ years of Salesforce Business Analyst experience.Experience in CRM migration / transformation projects.Strong understanding of Salesforce data model and Core Clouds.Experience in trading, FX, brokerage, fintech or financial services preferred.Knowledge of client onboarding, partner management and compliance workflows.Strong requirements gathering, stakeholder management and Agile/Scrum experience.Salesforce BA or Administrator certification.Data migration experience.Experience with Claude, Agent force, Einstein Copilot or AI-assisted testing.