CROSS-BORDER E-COMMERCE & EXPRESS LOGISTICS MANAGER

Job PurposeBuild, launch and scale ITL FM’s cross-border e-commerce and international express business (B2C, B2B2C, international parcel). Own product, commercial growth, partners and end-to-end service performance, with accountability for Revenue, GP and service quality. Job located in HCMC or Hanoi.Key ResponsibilitiesProduct & SolutionsDevelop and commercialize solutions: direct mail, international parcel, cross-border fulfillment, bonded logistics and customs clearanceDefine product roadmaps, pricing, service specifications and go-to-market plans by market, segment and trade lane, based on market, customer and competitor insightsCommercial & P&LGrow business with marketplaces, cross-border sellers, brands, exporters and enterprise customersPartner with Sales on pipeline, solution design, quotations, contracts and RFPsOwn the product P&L (Revenue, GP, pricing, cost) and deliver the business plan and growth targetsInternational PartnersSource, negotiate and manage express operators, airlines, shipping lines, cross-border providers, customs brokers, fulfillment and last-mile partnersBuild competitive air, sea and road solutions, negotiate rates, capacity and SLAs, monitor partner cost and performanceOperations, Compliance & TechnologySet up and monitor end-to-end processes and SLAs: first mile, linehaul, customs, fulfillment and last mileEnsure compliance with customs, trade, tax and product regulations, working with licensed providers where requiredLead API/EDI integration, tracking and automation with Operations, ICT and partnersDrive continuous improvement in cost, productivity, transit time, reliability and customer experience.RequirementsEducation & ExperienceBachelor’s degree in Logistics, Supply Chain, International Trade, Business or a related field5–8 years in logistics, freight forwarding, express, cross-border e-commerce or supply chain, including at least 3 years in cross-border e-commerce logistics or international expressProven track record in product and business development, pricing, negotiation and partner managementP&L or GP management experience strongly preferred; an established network of carriers, express operators, customs brokers or e-commerce players is an advantageKnowledge & SkillsOperations: linehaul, customs, parcel handling, fulfillment and last mileTrade & tax: Incoterms, HS classification, customs valuation, duties/VAT and de minimis rulesBusiness models & systems: B2C/B2B2C models, parcel networks, OMS/TMS, API/EDI and trackingCommercial: strong commercial and analytical skills; negotiation and solution selling; trade-lane economics; turning customer needs into profitable solutionsLanguagesEnglish: professional working proficiency (mandatory)Mandarin: highly preferred, especially for China–Vietnam.