CSAT/Customer Experience Manager

What You’ll Do:Lead and manage a team of CSAT leads across Cebu siteDrive initiatives to deliver best-in-class CSAT performance for Affirm.Analyze CSAT data, identify trends, and develop actionable plans to improve customer satisfaction.Collaborate with site leadership and cross-functional teams to implement strategies for continuous improvement.What We’re Looking For:Strong analytical and managerial skills.Ability to interpret data and create actionable plans to improve CSAT.Excellent communication and leadership capabilities.Experience in Six Sigma is a plus.