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About the Companyname :onecloud

Location: Dubai, UAE (Onsite)About the Role

Job Title: Cloud Customer Success Manager (Renewal Focus)Salary: AED 15,000+ / MonthlyJob OverviewWe are seeking an experienced Cloud Customer Success Manager to manage APAC enterprise existing accounts, own cloud subscription/license renewal, reduce churn and drive upsell/cross-sell opportunities.

You will partner with sales, cloud vendor teams and client stakeholders to deliver QBR/EBR, ensure clients get maximum value from their cloud investment.ResponsibilitiesOwn end-to-end renewal lifecycle for enterprise cloud & software license subscriptions, proactively identify renewal risks and conduct retention negotiation.Conduct Quarterly Business Reviews (QBR/EBR) with C-level / IT decision makers, review cloud usage, cost, value and roadmap.Detect churn risk early, create mitigation plan, manage customer objections on budget, licensing and service.Identify upsell & cross-sell opportunities on cloud services, licenses and managed services.Collaborate with sales, delivery and AWS/Azure vendor teams to align delivery, resolve customer technical & commercial issues.Maintain customer health score, account records and track renewal KPIs: renewal rate, NRR, churn rate.Qualifications2+ years B2B enterprise customer success / account management experience in cloud, SaaS or software licensing industry.Required SkillsHands-on experience in subscription renewal, QBR, enterprise stakeholder management, upsell.Solid understanding of cloud ecosystem (AWS / Azure preferred), cloud licensing & subscription commercial model.Strong negotiation skill, able to handle budget pushback and retention conversations.Fluent in English; Mandarin is a plus for APAC clients.Willing to relocate to Dubai, UAE.Preferred SkillsMandarin is a plus for APAC clients.Pay range and compensation packageMonthly salary starting from AED15,000Competitive packageBenefitsAnnual leaveMedical insuranceGlobal APAC customer portfolioEqual Opportunity StatementThe company is committed to providing equal employment opportunities and fostering an inclusive work environment for all employees and applicants, regardless of race, color, religion, gender, national origin, age, disability, or any other protected status.