Customer Account Coordinator

Customer Account Coordinator Location: Liphook area, HampshireSalary: £24,000–£26,000 + annual performance bonusHours: Monday–Friday, 9am–5pm, 35 hours per week with flexible working hoursCustom Kit is looking for an ambitious and organised Customer Account Coordnator to join our growing team.This is a varied customer-facing role where you’ll manage enquiries and orders from initial contact through to production and delivery. You’ll build relationships with customers, prepare quotes, manage projects, liaise with our production partners and help turn enquiries into long-term customers.The role will include:* Managing new and existing customer enquiries* Preparing quotes and following up opportunities* Managing orders from enquiry through to delivery* Building strong customer relationships* Coordinating designs, products and production* Liaising with partners and suppliers* Supporting larger accounts, brand partners and commercial projects* Working towards monthly revenue, conversion and customer-service KPIs* Using our systems and AI-assisted tools to work efficientlyWe’re looking for someone who is:* An excellent written and verbal communicator* Confident speaking with customers* Highly organised and quick to learn* Commercially minded, driven and ambitious* Comfortable using technology and AI tools* Interested in sport, apparel, brands or products* Keen to take responsibility and grow with the businessPrevious industry experience isn’t essential but would be highly desirable. Attitude, communication skills and ambition are more important to us — full training will be provided.The role is based at our office near Liphook, so applicants will need to be able to reliably commute to our rural office location.There is significant opportunity for progression as Custom Kit grows, including Account Management, Key Accounts, Brand Partnerships, Production and future team leadership.