Customer Accounts Specialist

We're looking for a Customer Accounts Specialist to own the financial procedures tied to customer accounts and the operational administration of merchant loyalty programs. You'll act as the operational link between Customer Operations and Accounting, ensuring the accuracy of every payment-linking, refund, settlement, or loyalty reward action. Key ResponsibilitiesReview and approve requests to link customer payments to their corresponding orders, verifying that amounts match order values before processing any financial action.Process approved financial adjustments on customer accounts — including refunds and settlements — in accordance with internal approval policies, documenting every action in an auditable manner.Act as the operational link between the Customer Operations team and the Accounting team on any financial action involving a customer, including ensuring that loyalty reward disbursements are reflected correctly in merchant accounts.Flag any discrepancy between recorded and actual amounts and coordinate with Accounting to correct it.Respond to Sales Operations inquiries about payment status when it is the reason an order is on hold.Execute and administer loyalty program operations for eligible merchants, including target setting, performance tracking, and reward calculation on a monthly and quarterly basis.Verify merchant eligibility and categorization for each loyalty tier, and process approved loyalty rewards accurately and within the specified timelines.QualificationsBachelor's degree in Business Administration or a related field.1–3 years of experience in financial operations, accounts receivable, or a similar role.Proficiency in CRM systems and financial management tools, with strong command of Microsoft Excel.High attention to detail and commitment to financial accuracy.Strong sense of integrity and commitment to following approval policies.Ability to identify discrepancies quickly and act decisively to resolve them.Clear and professional communication when coordinating between teams.Organized and methodical approach to documentation and record-keeping.Arabic fluency required.Nice to HaveWorking proficiency in English.