Customer & Digital Experience Specialist

Role Overview A revenue-focused role combining digital customer engagement, post-sale relationship management, and eStore sales execution. This person owns the customer journey after the first touchpoint — converting online interest into closed sales, reactivating dormant accounts, and ensuring no opportunity falls through the cracks.Key ResponsibilitiesOnline & Digital EngagementEnsure every customer-facing interaction is timely, professional, and on-brandRespond to eStore inquiries and actively close online sales with existing and new customersFollow up on abandoned carts, pending quotes, and web contact form submissionsConduct virtual product presentations and eStore onboarding sessions with resellersIdentify upsell and cross-sell opportunities through every digital interactionPost-Sale Customer Success & Revenue GrowthExecute post-purchase check-in calls and emails for all new customersRe-engage dormant accounts through targeted outreach with the goal of reactivating revenueIntroduce existing customers to Rental, Design, I&D, and Storage servicesOwn the full eStore sales cycle — from inquiry to order confirmationAccurately estimate and quote customer requests without requiring sales rep involvementIdentify and pursue referral, testimonial, and case study opportunitiesLog all interactions and opportunities in Salesforce consistently and accuratelyWhat We're Looking ForStrong written and verbal communication skills — professional, warm, and persuasiveComfortable closing sales in a digital and online environmentProficiency a plus in Salesforce, WooCommerce, and email marketing toolsDigitally savvy with an eye for detail and brand consistencyCustomer-first mindset with a hunger to hit revenue targetsB2B sales, customer success, or account management background preferredSuccess MetricsMonthly eStore orders closed and revenue generatedDormant accounts reactivated — monthly and yearly countPost-purchase touchpoints completed per new customerReseller eStore accounts onboardedService attachment rate — existing customers introduced to Rental, I&D, Design, and StorageSalesforce data accuracy and interaction loggingWhat We OfferBase salary with commission and activity incentivesA growing company with real infrastructure and an expanding service modelCollaborative team environment with direct impact on revenue and customer experience