Customer Billing and Support Associate

About Us:HeadQuarters is a global start-up that partners with US cannabis companies to provide support in finance, sales operations, and logistics. We are currently seeking an Customer Billing and Support Associate to join our growing accounting team.The Opportunity:As a Customer Billing and Support Associate with HeadQuarters, you will be responsible for managing and monitoring receivables, preparing and processing invoices, and supporting customers with billing-related inquiries and account matters. We are looking for a detail-oriented, organized professional with excellent English and strong communication skills who is comfortable working with numbers and financial information and is ready to grow in a high-volume, fast-paced environment.The working hours for this role are 9:00 AM-5:00 PM EST or 9:00 AM-5:00 PM PST, depending on the client.In Serbia, this corresponds to 3:00 PM-11:00 PM or 6:00 PM-2:00 AM, respectively.

Key Responsibilities

Collections & Aging Management: Manage and maintain aged accounts receivable across wholesale retail accounts, ensuring timely collection efforts and resolution of delinquent balancesProactive Follow-Up: Monitor aging reports and proactively follow up on upcoming and past-due invoices through phone calls, emails, and written correspondence while maintaining accurate documentation of all account activity, customer communication, and collection effortsDispute Resolution: Investigate, resolve, and reconcile account discrepancies, invoice disputes, deductions, short payments, and unapplied cash in a timely and professional mannerPayment Processing: Process, apply, and reconcile customer payments and credit memos accurately within Dynamics and Acumatica ERP systemsCredit Risk Monitoring: Monitor customer credit risk, review payment trends, assist with payment term requests, and support credit reviews for new and existing retail accountsSales Partnership: Partner with sales personnel to manage customer accounts, review credit limits, enforce credit holds on delinquent accounts, and balance collections priorities with customer relationship managementAccount Reconciliation: Perform account reconciliations and support retail partners with statement reviews, payment research, and dispute resolutionRisk Escalation: Identify delinquent or high-risk accounts and recommend payment arrangements, escalations, third-party collections, or legal action when necessaryReporting: Maintain accurate account records and prepare reporting related to AR aging, account status, collections activity, and critical account updatesLeadership Engagement: Participate in weekly meetings with the CFO and Financial Controller to provide updates on critical accounts, collection risks, and overall AR performance

Qualifications

Excellent English communication skills, both written and verbalStrong communication, presentation, negotiation, and problem-solving skillsPrevious experience in billing, finance, accounting, collections, customer support, or a similar role is a plusHighly organized, detail-oriented, and comfortable working with numbers, data, and financial informationExperience working with ERP systems is a plus; familiarity with Dynamics or Acumatica is an advantageBenefits🌍 Work fully remotely in a flexible and collaborative environment💼 Build your expertise inbilling and customer accounts while supporting leading U.S. cannabis companies📈 Grow your career through hands-on experience, ownership, and continuous learningOur ValuesWe are guided by curiosity, collaboration, and persistence. We seek to understand deeply, work collectively to solve complex challenges, and remain resilient in pursuit of meaningful, long-term impact. These principles shape how we operate as a team and how we support the success of our clients.👉Take a look at this short video 🎥 featuring a few words from the CEO about our company, industry insights, and founding HQ!Looking forward to meeting you!www.tryheadquarters.com