Customer Care Agent - German

Do you enjoy helping customers and solving problems every day?Would you like to be part of a growing international team shaping the future of sustainable mobility? At BYD, we are shaping the future of sustainable mobility. To support our growing European operations, we are building a new Customer Service Center and are looking for German-speaking Customer Service Agents ( part - time) to join our team.In this role, you will be the first point of contact for our customers, supporting them through multiple channels such as phone, email, live chat, social media, and dealer networks. Your goal will be to deliver a high-quality customer experience by providing timely, accurate, and customer-focused solutions.Your ResponsibilitiesHandle customer inquiries, complaints, roadside assistance cases, suggestions, and positive feedback via inbound calls, emails, and live chatEnsure a professional, empathetic, and solution-oriented approach in every customer interactionAccurately document customer cases and create tickets for follow-up by relevant internal teams when neededActively collaborate with internal departments to ensure timely resolution of customer requestsMaintain high standards in call quality, documentation accuracy, and customer satisfactionContinuously develop product knowledge and communication skills to provide excellent serviceWhat We Are Looking ForCollege degree or equivalent experience (customer service experience is an advantage)Fluent German language skillsUpper-intermediate (B2) level English for internal communicationConfident computer skills and the ability to work with multiple systemsFast and accurate typing skills (minimum 60 words per minute)Strong sense of responsibility and the ability to remain calm under pressureExcellent communication skills, adaptability, and a customer-focused mindsetProfessional attitude with strong organizational and time-management skillsWhat We OfferThe opportunity to be part of a newly established, growing Customer Service CenterA stable, part-time position (4 - 6 hour) at a leading global company in the electric vehicle industryProfessional onboarding and continuous learning opportunitiesA collaborative, international work environmentCompetitive compensation and benefits packageIf you are passionate about customer service and would like to contribute to a more sustainable future, we would love to hear from you.👉 Apply now and become part of BYD’s European journey.