Customer Care Associate

Customer Care Associate

Company: BrightCHAMPSLocation: Bangalore | Work From OfficeWorking Days: 6 Days a WeekWeekend: Saturday & Sunday are mandatory working daysWeek Off: Rotational in weekdaysRole: Customer Care AssociateAbout the RoleBrightCHAMPS is looking for a Customer Care Associate to join our Customer Care Operations team.

The role involves interacting with customers through inbound and outbound calls, understanding their concerns, providing accurate information, and ensuring a smooth and positive customer experience.The ideal candidate should have excellent communication skills, a customer-first approach, strong problem-solving abilities, and the ability to handle customer interactions professionally.Key ResponsibilitiesHandle inbound and outbound customer calls professionally.Understand and resolve customer queries, complaints, and escalations.Provide accurate information regarding products, payments, schedules, and processes.Ensure a high level of customer satisfaction and service quality.Coordinate with internal teams to resolve customer issues efficiently.Update customer information and interactions accurately in CRM systems.Follow company SOPs, scripts, and communication guidelines.Meet daily productivity, quality, and performance targets.Handle challenging customer conversations with patience and professionalism.RequirementsExcellent verbal communication skills in English.Strong customer-handling and interpersonal skills.Good active listening and problem-solving abilities.Comfortable working in Indian shift.Willingness to work 6 days a week, including Saturdays and Sundays.Basic computer knowledge and familiarity with CRM tools.Personal laptop for official work.Ability to work in a fast-paced environment.Prior experience in customer care, customer support, voice process, or BPO is preferred.Freshers with strong communication skills are welcome to apply.Preferred SkillsCustomer-first mindsetStrong communication and active listeningMultitasking and time-management skillsAbility to handle difficult conversationsPositive and professional attitudeTeam collaborationWhy Join BrightCHAMPS?Opportunity to work with a fast-growing global EdTech company.Dynamic and collaborative work environment.Learning and career growth opportunities.Exposure to diverse customer interactions.Opportunity to develop strong customer service and communication skills.