Customer Care Consultant UAE National

Customer Care Consultant – UAE National

Company: Maylaa GroupRole OverviewMaylaa Group is seeking a Customer Care Consultant to deliver excellent customer service.

The successful candidate will handle enquiries, resolve complaints, and ensure a positive customer experience across our stores and online channels.Key Responsibilities* Respond professionally to customer enquiries through phone, email, WhatsApp, and other customer service channels.* Handle complaints and follow up on cases until they are resolved.* Assist customers with product information, orders, deliveries, returns, and exchanges in line with company policies.* Escalate complex or sensitive cases to the appropriate manager.* Maintain accurate records of customer interactions and case updates.* Identify recurring issues and recommend improvements to customer service processes.* Prepare regular reports on customer feedback, complaints, and resolutions.Requirements* UAE National with a UAE national book.* Previous experience in customer service or customer care, preferably within retail, perfumes, beauty, or luxury products.* Strong written and verbal communication skills in Arabic and English.* Excellent interpersonal, problem-solving, and organisational skills.* Ability to handle complaints calmly and professionally.* Good knowledge of Microsoft Office; experience with customer service or CRM systems is an advantage.* Attention to detail and the ability to manage multiple enquiries while following up promptly.* A customer-focused attitude.