Customer Care Executive

Overall responsible to assist the department in delivering excellent customer service and supporting day-to-day customer service operations.Handle customer enquiries through email, phone, and customer service platforms.Respond to customer requests in a timely and professional manner.Coordinate with internal departments to ensure prompt resolution of customer queries.Process and monitor customer requests in line with company procedures.Verify shipping documents and customer information to ensure accuracy.Follow up with customers for any pending information or documentation.Monitor assigned cases and ensure they are resolved within the agreed turnaround time.Support import, export and cross-trade documentation.Maintain accurate records and update internal systems with complete and correct information.Assist in resolving customer issues while maintaining a high level of customer satisfaction.Work closely with onshore and offshore teams to support daily operations.Support process improvement initiatives to enhance customer experience.Qualifications:Graduate with a Bachelor's Degree and a minimum of 2–3 years of experience in Customer Service within the Shipping industry.Skill Set:Customer ServiceCommunicationTeamworkProblem SolvingShipping DocumentationWorking Conditions:In-house role based in Dubai.Only candidates with relevant Shipping industry experience in the UAE will be considered for this role.All irrelevant applications will be rejected.Applicants can share their CVs at ae.careers@one-line.com