Customer Care Executive

Company Description RED.Health is India's largest emergency response company, built on a simple but urgent truth: in a medical emergency, every second determines the outcome, and for too long, patients in India have been navigating those moments largely alone. Since 2015, RED.Health has been building a technology-driven, clinically rigorous, and accountable pre-hospital care network. The company operates a fleet of over 450 ambulances across a network of 5,000 partners pan-India, offering Ground, Train, and Air Ambulance services. Its proprietary HeartbeatX technology ensures ambulances are dispatched in under 5 minutes, with real-time visibility across every case, every vehicle, and every shift. In 2023, RED.Health became the first EMS company in India to receive both ISO 9001:2015 and NABH EMS certifications simultaneously. The company operates on three values, Speed, Empathy, and Reliability, which guide every dispatch decision and every customer interactionRole Description The Customer Care Executive (Emergency Response) is the first voice a family hears in the worst moments of their lives. This is not a routine customer support job. It is a desk-based, high-responsibility role that needs calm under pressure, clear communication, and quick, accurate action. You will attend inbound domestic voice calls, understand the patient's situation, and book and dispatch the right ambulance in minutes. When a caller is scared and can barely explain what is happening, they think of you as the person who got help moving. This role suits someone who listens well, stays composed when others panic, and takes pride in getting every detail right.What We Are Looking For We hire for disposition, not just experience. The best customer care executives are calm, empathetic, and detail-oriented, and they treat every call as if a life depends on it, because it might. Background Experience Education Language Skills Customer support, tele-sales, or call centre experience. Healthcare or emergency services experience is a plus. Previous experience in Customer Support / Tele-Sales is required. Any graduate. Excellent command of Hindi and English is mandatory. Good communication, typing speed and accuracy, active listening, multitasking, and effective time management. Personality Calm, empathetic, patient, structured, and self-starting. You take pride in completing things properly and can stay steady when callers are anxious. Work Setup Desk-based inbound voice role