Customer Care Intern

Ready to launch your career at an award-winning company that’s making a real difference?Jackson and Coker connects healthcare professionals with hospitals and clinics that need temporary support, ensuring patients receive care when and where they need it most. Our work keeps communities healthy by filling critical staffing gaps across the country. We’re a people‑first organization with a strong culture, a supportive team environment, and a mission that truly makes a difference. Whether you’re new to healthcare or have years of experience, you’ll find opportunities here to grow, contribute, and be part of meaningful work that impacts lives every day.Jackson and Coker has been recognized by Staffing Industry Analysts as the #1 Best Staffing Firms to Work For nationwide, Top Places to Work by the Atlanta Journal‑Constitution, and Healthiest Employers. As part of Jackson Healthcare, we have also been honored with Top Global Inspiring Workplaces, Fortune 100 Best Companies to Work For, PEOPLE’s Companies That Care, and Fortune’s Best Workplaces in Health Care.Jackson and Coker is hiring a Customer Care Intern for Summer of 2027. As a Customer Care Intern, you'll support the onboarding and service experience of healthcare providers working with Jackson and Coker. You'll work closely with the Customer Care team to ensure provider information is accurate and onboarding requirements are completed.This internship offers exposure to healthcare staffing operations, customer service, compliance processes, and business operations. You'll gain hands-on experience working with internal systems while developing professional communication, organization, and problem-solving skills.

What You’ll Do

Assist with provider onboarding activities by collecting, reviewing, and entering required documentation and information into company systems.Pre-populate provider applications and profiles to support efficient onboarding and credentialing workflows.Update and maintain provider records to ensure accurate and complete information.Contact providers and healthcare offices to obtain missing documentation and required information.Support provider verification activities and maintain detailed documentation of completed verifications.Create and maintain provider contact sheets, work history records, and supporting onboarding documentation.Upload booking confirmations, provider timesheets, and expense-related documentation.Enter and maintain provider travel details and assignment information.Assist with collecting and documenting travel-related invoices and expenses for accounting purposes.Support booking and assignment-related administrative processes.Collaborate with Coordinators and other internal teams to ensure a positive provider experience.Participate in special projects and provide additional support to the Customer Care team as needed.Why You’ll Love Working at Jackson and Coker:Industry Stability: Join a nationally respected leader in healthcare staffing with a strong reputation and long-term career potential.Comprehensive Training: Get set up for success with in-depth onboarding and continuous learning opportunities.Incredible Onsite Perks: Work in a state-of-the-art headquarters featuring a gym, pool, sauna, dining hall, Starbucks, game room and more.Inclusive Culture: Thrive in a mission-driven, diverse environment with associate-led networks and philanthropic initiatives.What We're Looking ForExcellent customer service and organizational skills.Must be able to work under pressure and sustain a fast paced work environment.Building trust and respect with partners by consistently exceeding quality expectationsAbility to multitask and have a strong sense of urgency and time management skills.Work independently and collaboratively as a team playerAble to shift focus and direction quicklyClearly communicate issues to managementStrong verbal and written communication skills.Proficient in Outlook and Microsoft Office.Final year student at an accredited college or university preferred.Customer service and/or sales support experience in a corporate environment preferred but not required.EEO StatementJackson and Coker is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.