Customer Care Officer

Alkhorayef Energy Systems (AES) is looking for a qualified Customer Care Officer to join our team in Riyadh.Key Responsibilities:Handle inbound and outbound calls and respond professionally to customer enquiries.Create, assign, and follow up on customer leads.Register customer complaints and follow up with the concerned departments until resolution.Conduct customer satisfaction surveys and accurately record feedback.Monitor customer interactions through emails, chatbot, and other service channels.Support supplier registration, tender coordination, PQD documentation, and reporting.Maintain accurate records and ensure timely follow-up on customer requests.Escalate overdue or unresolved cases to the CRM Team Lead.Qualifications:Bachelor’s degree in Business Administration, Marketing, or a related field.Minimum of 2 years of relevant experience in customer care or customer service.Strong communication, coordination, and follow-up skills.Good reporting and documentation skills.Proficiency in Arabic and English.Work Location: Second Industrial City, Riyadh