Customer Care Professional

About the CompanyJob Description for AgentAbout the RoleCustomer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.ResponsibilitiesAnswers inquiries by clarifying desired information; researching, locating, and providing informationDetermines requirements by working with customersResolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Cross sell / OutCall to customersQualificationsEducation Requirements Graduates – 2024, 2025, 2026 Year of PassingRequired SkillsExperience Requirements Fresher/ 0 - 6 months experienceSkills and Abilities Basic Telephone Etiquettes and basic computer skillsAbility to write, read and speak English to suit business needAgent should be able to communicate in English, HindiRegional language proficiency as requiredDecision Making, numerical ability & logical reasoningCustomer Focus and Being AttentivePreferred SkillsRegional language proficiency as requiredPay range and compensation packageNot specified.

Location: Bangalore