Customer Care / Receptionist

Trusta Medical Center is looking for a professional, friendly, and patient-focused Customer Care Executive / Receptionist to join our team in Dubai. The ideal candidate should have excellent communication skills, a welcoming personality, and experience in customer service, reception, or healthcare administration.Key ResponsibilitiesWelcome patients and provide a professional front-desk experience.Answer phone calls, WhatsApp messages, emails, and social media inquiries.Schedule, confirm, reschedule, and follow up on patient appointments.Provide accurate information about doctors, treatments, services, and clinic offers.Follow up with new inquiries and support appointment conversion.Register patients and maintain accurate records in the clinic system.Coordinate with doctors, nurses, therapists, and other departments.Manage patient concerns professionally and respectfully.Handle payments, invoices, and basic daily reception reports.Maintain patient confidentiality and follow clinic policies.Keep the reception area organized and presentable.Support patient retention through reminders and follow-up communication.RequirementsMust currently be based in Dubai, UAE.Previous experience in customer service, reception, hospitality, or a medical center.Experience in an aesthetic or healthcare clinic is a strong advantage.Fluent communication skills in English and Arabic.French or Russian language skills are an advantage.Professional, polished, and well-groomed appearance.Friendly personality with excellent communication and interpersonal skills.Strong appointment-booking and customer-service abilities.Comfortable handling calls, WhatsApp inquiries, and patient follow-ups.Organized, responsible, proactive, and able to multitask.Ability to work efficiently in a busy, fast-paced clinic.Good computer and administrative skills.Full-time, on-site availability.