Customer Care Representative

Customer Care RepresentativeDoctorVoice | Cairo, Egypt | HybridAbout DoctorVoiceDoctorVoice is a digital health platform connecting patients with certified doctors through fast, convenient, and accessible medical consultations.Patients can use their voice to describe their complaints, upload medical reports, radiology and lab results, and communicate with doctors remotely — making healthcare easier to access and follow up from anywhere.Our mission is simple: make healthcare communication faster, easier, and more human.About the RoleWe’re looking for a Customer Care Representative who is more than just a customer-service agent.We’re looking for a Superman or Superwoman — someone who can confidently communicate with people over the phone, understand their needs quickly, build trust, and persuasively guide them toward the right DoctorVoice service.You will be one of the main voices of DoctorVoice, communicating directly with patients and doctors and helping them get the most out of the platform.What you'll do📞 Handle inbound and outbound calls with patients and doctors.🗣️ Communicate confidently and naturally over the phone.🤝 Build trust and establish strong relationships with users.🎯 Use strong persuasion and communication skills to guide users toward appropriate DoctorVoice services.🩺 Explain how DoctorVoice works and help patients access consultations.📱 Guide users through registration, submitting complaints, uploading medical documents, and requesting follow-ups.🔄 Follow up with users to ensure their requests and issues are resolved.💬 Handle inquiries through phone, chat, and other communication channels when required.📝 Accurately document interactions and customer feedback.🚨 Identify and escalate complex technical or medical-related issues to the appropriate team.💡 Identify recurring customer issues and provide feedback to improve the overall user experience.Who We're Looking ForWe're looking for someone who has:⭐ Excellent verbal communication skills, especially over the phone.🎯 Strong persuasion, influencing, and negotiation skills.❤️ A natural ability to listen, understand, empathize, and connect with people.🗣️ Excellent Arabic communication skills with the ability to understand different Arabic dialects, particularly Saudi and Libyan dialects.🇬🇧 Good command of English.🧠 Strong problem-solving and active-listening skills.💻 Confidence using digital platforms, CRM/support systems, and basic technology.⚡ Ability to learn quickly and adapt in a fast-growing HealthTech environment.🤝 A positive, energetic, and customer-focused personality.📍 Ability to work in a hybrid setup in Cairo (Dokki).ExperiencePrevious experience in Customer Service, Contact Centers, Telesales, Customer Success, Healthcare, or Technology is a plus.However, personality, communication ability, and persuasion skills matter more to us than years of experience.What We're Looking ForIf you are the kind of person who can pick up the phone, speak confidently with anyone, understand what they need, earn their trust, and turn a conversation into a positive experience — we want to hear from you.Join DoctorVoice and become one of the voices shaping the future of healthcare.📍 Cairo – Dokki 🏠 Hybrid Work Mode ⏰ Full-time | Rotational ShiftsApply now and become part of DoctorVoice.