Customer Care Specialist

We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.Support inbound telephonic phone calls from membersProvide over the phone support Specialize in first call resolution performance Effectively manage and respond to inquiries as they are sent to you by customersSubmit requests to the proper departments to prevent recurring issuesEnsure rapid response and resolution of escalated inquiriesMaintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members' experienceIdentify problems or gaps within current processes and help devise creative solutions to themTrack, analyze and report on improvements to current processesCommunicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needsAnticipating and preparing for the next questions your audience will askProperly positioning the information you are sharingUnderstanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressedEducate customers on the program as well as navigation of the websiteCapture submitted eventsOther duties as assigned Pay $16.50/hourRequirementsEffective communication skillsStrong organization skillsAbility to manage multiple priorities Customer focused and responsiveHigh School DiplomaPreferredBachelors degree1-2 years of customer service experienceHealth or wellness background BenefitsMedical, Dental & Vision plans 401(k) with company matchCompany paid Life Insurance (Basic, Voluntary & AD&D)Company paid Short Term & Long Term DisabilityPaid Time Off (Vacation, Sick & Public Holidays)100% Paid Family Leave (Maternity/Paternity)Wellness Resources