Customer Coordinator

Company Description Axia Wellness is a premium neurofeedback and brain performance center in Chiang Mai, Thailand, dedicated to helping people think more clearly, recover more effectively, and perform at their best. Using non-invasive neurofeedback and personalized brain mapping, the team supports clients in strengthening focus, improving sleep, reducing stress, and enhancing emotional regulation. Each program begins with a comprehensive assessment to understand individual brain patterns and create tailored training plans. Axia Wellness works with a wide range of clients, including entrepreneurs, executives, athletes, students, and professionals seeking to optimize brain function or overcome performance barriers. The center combines objective data with a calm, supportive environment to help clients feel understood, empowered, and more cognitively resilient.Role Description The Customer Coordinator is a full-time, on-site role based at Axia Wellness in Chiang Mai. This role involves welcoming clients, managing appointments, and providing clear information about services, assessments, and training programs. The Customer Coordinator will respond to inquiries via phone, email, and messaging platforms, support clients through intake and follow-up processes, and help maintain high levels of customer satisfaction. Day-to-day tasks include updating client records, coordinating schedules with practitioners, handling basic billing or booking questions, and ensuring the reception area remains organized and calm. The role also supports continuous improvement by gathering client feedback, identifying service issues, and collaborating with the team to enhance the overall client experience.Qualifications Strong customer-facing skills, including Customer Service, Customer Support, and Customer Satisfaction, with a focus on empathetic, solution-oriented interactions.Excellent Communication skills, both verbal and written, to explain services clearly and interact effectively with diverse clients.Analytical Skills to interpret client feedback, recognize patterns in client needs, and support improvements in processes and service quality.Ability to manage multiple tasks, prioritize effectively, and maintain accuracy in scheduling and record-keeping.Comfort working in a wellness-related environment; prior experience in front desk, coordination, or client relations is an advantage.Proficiency with basic office software and digital communication tools; familiarity with CRM or booking systems is beneficial.Fluency in English; Thai language skills or additional languages are a plus.Demonstrated reliability, professionalism, and a calm, supportive presence in client-facing situations.