Customer Engagement Manager

Job Title: Customer Engagement Manager / Customer Experience Manager / Customer Success ManagerExperience: 5-8 Years Education: B.Sc. Agriculture / Any relevant degreeRole OverviewWe are looking for a dynamic professional to manage post-sales relationships with co-farmers(Clients) and ensure a seamless customer experience. This role focuses on farmer engagement, relationship management, feedback handling, and driving long-term customer satisfaction and retention.Key ResponsibilitiesBuild and maintain strong relationships with co-farmers through regular communication, follow-ups, and field interactionsAct as the primary point of contact for post-sales support and customer relationship managementConduct regular farm visits to engage with farmers, understand concerns, and gather actionable feedbackCoordinate with internal teams to ensure timely resolution of farmer queries and service requestsTrack customer interactions, feedback, and maintain engagement MIS reportsShare regular updates on farm activities, progress, and initiatives with co-farmersDrive customer satisfaction, retention, and long-term engagement within the co-farmer communityIdentify opportunities to enhance customer experience and improve service deliveryRequirementsExperience in customer engagement, farmer relations, customer success, or relationship management rolesStrong understanding of farmland management, farming practices, and farmer expectationsExcellent communication, relationship-building, and stakeholder management skillsProactive approach with strong follow-up and problem-solving abilityAbility to manage multiple stakeholders and handle customer queries effectivelyWillingness to travel frequently for farm visits and on-ground engagement