Customer Experience & Order Coordinator (Arabic)

PECTIV is a premium feminine care ecommerce brand focused on delivering innovative products and exceptional customer experience across the UAE and KSA.We are looking for a proactive and organized Customer Experience & Order Coordinator to support our customers and ensure smooth order operations.Role DescriptionThis role will manage customer communication, order coordination, delivery follow-ups, and customer satisfaction.ResponsibilitiesReply to customer inquiries via WhatsApp and emailFollow up on delivery delays and customer complaintsCoordinate with 3PL partners regarding order issuesHandle address corrections and delivery updatesSupport subscription and reorder follow-upsMaintain customer satisfaction and service qualityCollect customer feedback and reviewsCoordinate internally with operations and marketing teamsCandidate RequirementsStrong communication skills in English & Arabic Organized and detail-oriented personalityExperience in ecommerce customer service is preferredAbility to solve problems quickly and professionallyFamiliarity with Shopify or ecommerce systems is a plusPositive attitude and customer-first mindset